Auto Hotel Ritz

I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family on the floors 4,7 and 10 , for no reason , I explained what I wanted and still no help at all , he was VERY RUDE , I asked to be help by somebody else but still no help came across, at the end of my very bad week there , I spoke to the hotel manager , specifically about this receptionist and he did not care at all , my husband and I are international travelers and have never been treated like this anywhere in the world but only here in the ritz acapulco mexico , very very disappointed they do not know how to deal with international guests and the specific needs requested !! DO NOT COME TO THIS HOTEL, is old , no maintenance at all, old and dirty towels , bad quality food,terrible reception,!!👎🏻👎🏻👎🏻👎🏻👎🏻

My daughter and I went alone felt safe ,meet great people ,great beach great weather the rooms were clean and the view was beautiful ......staff were always friendly and helpful ... Great vacation !!!!!

A couple of years back we decided to go to Acapulco during December, being a high season time for that place and not being prepared with a reservation we ended up at this so called hotel, we were 4 couples with kids and took 4 bedrooms, they charged us full price for the season and gave us room that were out of service, it was a nightmare and I mean bad real bad, toilets clogged showers with no hot water if they worked none of the tvs worked and even a brick holding one of the "closets" that consisted in a box with shelfs, when I went to complain they said there was no refund, an the end of the fourth day stay I went to talk to the manager and they called security and said that if I was going to make a scene I was going to be kicked out :(