Posada del Marques

Given the refusal of not having the payment for the stay of my dad who stayed at the hotel from March 01 to 03 and which had a terrible experience at the time of his departure where they made him a double charge for his stay. I want to extend this complaint because my dad was not left with a good impression of this hotel due to the lousy attitude of the Night Auditor who performed the check out and to this day we have not been reimbursed for the same that they formally confirmed they would do it. I am a person who works in the hotel industry and I know the procedures to follow and how to provide good service to the guest from start to finish so I wish I can get this complaint to the right person and give an answer as soon as possible. Lousy attitude of the staff, lack of empathy, zero recommended, and still waiting for them to offer us an apology for all the inconvenience caused to you. Translated with DeepL.com (free version)

The hotel is very dated, the reception is in the hall way, the lady was nice and friendly. The pool is very small and VERY COLD so we couldn’t use it really, was in and out quickly It has a caffe next to the pool but doesn’t do good coffee only percolated in a jug, we didn’t eat anything as didn’t look appealing The room is a good size with a large window looking into other rooms and the cleaners room, which they can see us in the room😡 so we had to keep it covered. Bathroom was ok 1 small bottle of water in the room. BUT !! We met up with a local friend in the day and thought we will have some drinks in our hotel room for a 1hr the next day we got told we are not allowed to have a guest back to the room and not to do it again as it’s there policy. I have not stayed in hotels that do NOT ALLOW gusts She agreed with us and said she is sorry but she can’t do anything. So if you have friends you you may want to come over Avoid this place

This was a good hotel,Clean and great breakfast, the room beds are comfortable, and prices are very reasonable.The hotel is far from the crowded historic center.Over all good,but old needs new towels and update its pool.