Barcelo Puerto Vallarta

- Improve your WiFi. A lot of buffering when watching movies or the World Cup games. One could not even watch TV because it depended on the Wi-Fi. - Add room service charge to the bill. We were asked to go to the front desk to pay for a hamburger at 12:00 at night. - Improve your key system. The 3 keys were disabled 3 days after we arrived, even though we were going to stay for 8 days. - They are more concerned about pool towels that get lost than improving their technology. $500 pesos for a lost towel. - There was a missing outlet next to the bed where any child could stick their finger and get shocked, and the bathroom handle was hanging. It looks like it has been like that for months because the wood was already showing signs of wear from the handle. - The beach is very small and the buoys are 10-15 meters from the shore. - Too expensive for the services the hotel provides. It's not worth spending so much for a not-so-good experience.

I arrived at my room at night after dinner, and all the drinks that should have been in the minibar were inside my suitcase, which I left closed, not locked but secured with the zipper. It is worth mentioning that I am alone in my room and no one has access except for the hotel staff; I only have one key, and it is a wristband. It seems to me a serious lack of respect and privacy to open suitcases. I reported it, but the manager did not believe me.

Wonderful experience, Cesar Lopez made the experience 100% better.