Eloisa

During the recent security crisis in Puerto Vallarta, when the city was essentially shut down, roads blocked, businesses closed, flights canceled, and tourists stranded with nowhere to go, Hotel Eloisa chose to charge guests for every extra night they were forced to stay. Not only that, they raised their rates during the crisis. Let that sink in. People couldn't leave. The airport was inaccessible. The U.S. Embassy was advising shelter in place. And this hotel decided it was an opportunity to make more money off stranded travelers. Meanwhile, we heard firsthand from other travelers at the airport that many hotels in Puerto Vallarta did the right thing, they either let guests stay at no additional charge or issued full refunds for the forced extension. That's how you treat people during a crisis. What Hotel Eloisa did was the opposite. They took advantage of a dangerous, frightening situation and profited off of people who had no choice but to stay. That is not hospitality. That is price gouging during a disaster. I would never recommend this hotel to anyone, and I'd encourage anyone considering it to think about how they treat their guests when it actually matters.

Unfortunately we had terrible customer service from The Main Front Desk Receptionist. I'm Mexican Canadian, And I was discriminated for looking mexican. I was checking in at 3 PM and she refused to do so. She was very nasty attitude, she keeps ignoring Us and finally she checked us in. But she gave us the worst room with no hot water at all for two days. According with another staff member she knew that. However I saw her dealing with Americans and she was super sweet and nice with Americans we spent 5 days so I noticed that. The location is excellent but be aware that if you are not American you will be treated like garbage. I will not 🚫 recommend this hotel at all. I was there from Dec 25, 2025 to Dec 29, 2025.

If you want ANY peace on vacation, look elsewhere. Last year we got to wake up to a hour long Zumba class. This year even louder concerts have been added. They go late into the night. I love Mexicos live and let live way of life but this is vacation.