Hard Rock Hotel Vallarta

Towel service is very good, all of them are professional and kind, specially a Lady that work there that her name is Cris.

Lication good. Rooms and bathroom are to old needs reconstruction. Staff are all very nice but Manny and Michele are the best. Also Cristy and Alma in towell quiosque are so nice. The concierge Katie and Jeni (from Brazil) attende my friend and I very good. Also the hotel should have extra sunny umbrellas and chairs and open the pool early.

The attention and service were excellent. We had some issues in the room which they resolved promptly and very professionally.