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Reviews from Guests

3.0/5

tripadvisor

97

Reviews

from real guests

I4569EUcarolinek

3

/

5

I love two things about this place.The incredible view and the beautiful local people who work very hard here. The problem is THE NEGLECTFUL OWNERS. WHAT IS WITH THESE PEOPLE? THIS IS A GEM BEING RUN INTO THE GROUND. THEY TAKE THE RENT AND DO NOT PAY THEIR EMPLOYEE'S. Or PUT BACKBANYTHINGBINTO THE PROPERTY. THE POOL IS CURRENTLY (AUG 15/26) EMPTY AND NOT BEING SERVICED. SO THERE IS NO POOL NOW. POOR WIFI IS NORMAL BUT MAKING NO ATTEMPT TO IMPROVE ANYTHING EVER IS A NO GO. GOOD EMPLOYEE'S ARE QUITING BECAUSE THEY NEED PAY TO FEED THEIR FAMILY'S AND THESE OWNERS HAVE NOT PAID THEM FOR 2 MONTHS NOW. TRIP ADVISOR AND EXPEDIA AND TRIVAGIO AND ALL YOU OTHER PROMITORS OF THESE PROPERTIES NEED TO STEP UP. THIS PROPERTY IN CURRENTLY NOT ADVERTIZED ACCURATELY. IT NEEDS SOME ATTENTION NOW. MEXICO NEEDS TO MAKE BETTER LAWS REGARDING FOREIGN OWNERS AND THEIR RESPONSIBILITIES TO THE COMMUNITIES THEY DWELL IN. OWNERS NEED TO BE ACCOUNTABLE....THESE ONES ARE NOT. FIX THIS PLACE PLEASE.

philhU4034DS

5

/

5

Panorama Restaurant is excellent! We did not stay at the hotel but had dinner twice at the restaurant. Amazing tableside Caesar salad and overall really good food and drinks. Superlative serving staff!

Ccg_2703

4

/

5

Everything very well we like because most of the day is alone the pool and you can enjoy 100, the people who are in reception are very nice

Facilities Details

Free Wifi

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Facilities Details

Internet Access in public areas

Free Wifi