Sheraton Mexico City Maria Isabel Hotel

dear of dear this hotel is ok for public areas but as for the bedrooms it is dated, worn out and very poor.. plug socket on the wall hanging off and is dangerous. lack of plug sockets in the room. bathroom is worn out. shower is hopeless. the bath id discoloured and all yellow. its not very nice. wardrobe door hanging off. 1 usb port only. no kettle!! its 3 star hotel as best. upon complaining to reception they are aware of the issues but continue to issue this room and countless other bad rooms to people for high prices. as a titanium elite member no upgrade was given after being told 10 days ago they would upgrade my room. its over all very poor and would not have booked knowing what I know now.

This review is for the lounge. I was traveling for the World Cup and found myself with limited options to watch Mexico v S Korea. The bars and restaurants and plaza were packed. We found refuge in the Sheraton lobby bar. The atmosphere outside the hotel was chaotic and the lobby very busy, We entered a little out of sorts and because of the crowds we couldn’t find anywhere to sit or stand. Within seconds we were approached by staff and given a perch to stand in and drinks ordered. A few minutes later management approached us and offered us seats at a table they rearranged to accommodate us. The staff were amazing and attentive which is really something considering the game was so wild. Gustavo was running the show. Although the staff were fully committed to rooting for Mexico they never missed a beat. It was a highlight of our trip. Bravo!

I had high expectations from this hotel due to the brand and the location, however overall this hotel has fallen flat on most expectations. Apart from the lounge there is nothing much to write about. Despite being platinum, I was not offered an upgrade despite the hotel site showing absolute wide availability of each kind of room type. The room I got is in the original tower and dated. The fixtures are painted over, the bathrooms are old and moldy and overall does not seem like a five star hotel. The staff itself is also not very attentive, when walking in and out of lobby, they just chat amongst themselves. Today we came back to a dirty room, for some inexplicable reason so room housekeeping was performed. We are still waiting. Overall, if you are visiting CDMX, give this hotel a skip and choose someplace nicer.