Hotel Casa del Refugio

Excellent experience, a very cozy and beautiful place! Everything was excellent with the room and the details. Super close to the center!

It's a good hotel but we didn't like the parking issue. They sent us who they had an agreement with. There was no place. They sent us to another one. And we had to pay for it. They rebagged us, but they didn't just half of them.

I am completely appalled by Casa del Refugio and I would discourage anyone from even considering staying here. I have traveled to over 70 countries in the world and have been an avid world traveler for over 30 years. And this has been my WORST experience with a hotel EVER. I traveled here with my husband and 2 small kids in February. The place has no heat. So we had to sleep with our full parkas and hats on and we were STILL freezing. It was also extremely noisy since there's no real insulation... and the noise from the street was extreme through the night including street vendors and dogs barking at all hours. We barely slept. So instead of staying 2 nights, we were running for the door after one night. And then.. the hotel somehow charged us over US$3000 for that one night we stayed there. I think it was originally an unintentional error. Instead of charging us in pesos, they put in the same figure in dollars. Except that the exchange rate was around 19 pesos per dollar. So instead of being charged around US$170, they charged us thousands of dollars. I've been working for MONTHS with Bookings.com and also direclty with the hotel to try to get a refund. I've spoken with management at the hotel who were apologetic and said they would refund our money right away. But they have still not issued a refund and it's been about 8 months. Bookings.com has contacted them multiple times as well, and they have told them they would issue a refund. But they haven't done it. It seems they just want to steal our money. It's deeply distressing. I would do whatever you can to AVOID staying at all costs and let others know as well.