Bajo el Volcan

Very bad hotel. Staff rude and unprofessional. Price high. Don't recommend it! Rooms are dirty and old!👎

I stayed in this hotel because it was the closest to my friends home. I stayed in the back part of the hotel that over looks a river. The room was huge. It had one bed and a smal table with chairs. The bed was a little hard for me, but most beds in Mexico are very firm. The pool was very nice and refreshing. The grounds were lovely. The restuarant had the best food. Try the swiss enchalades. I had breakfast there all 3 days I stayed. The staff was very attentive and friendly. Oscar the night clerk was a mecca of information about Malcom Lowry and local scene.. He was awesome to talk to and made the stay even more interesting. The location is convient, near many attractions, yet quite. A short ride from the bus station. The price was very affordable. I willl stay here again.

The notable plus of this hotel is its gardens and pool. Most rooms are quiet, but even though they are close to the main square (2 blocks) they are outside the 'hotel zone', so we felt a bit cut off. On our first night we were offered a room overlooking the busy street or one at the back of the property next to the 'barranca'. We accepted the latter, but the area was poorly lit and the room was much too large and with minimal furniture. Luckily on the 2nd night we were able to move to a better room near their pool. The Front Desk staff need to become much more familiar with what they are selling. I asked 3 different people about the property's connection with Malcolm Lowry, none of them knew anything and they weren't even aware that there is a plaque in his honour on the front wall. I also asked about the price of the breakfast. It was 'reasonable' said the young man. Only later did I find out breakfast is included with the room. Why didn't he tell me that? The management should be reading the less than positive feedback on TA and look to improve. My guess is that they don't even bother to visit these pages.