La Joyita

The hotel has good facilities, the jacuzzi and pool is warm the water, the rooms are good size although the cleanliness is not the best as we found hair in the mirror and shampoo dispensers and are somewhat dark, unfortunately it was not a good experience that I had as I had seen that it was a hotel to relax and in the rules was that music and noise were not allowed in general and much of the night there was music and shouting from guests, who woke us up several times, there were also those who threw drinks into the pool and jacuzzi so we also had to leave also that they were venturing out nailed and splashing towards the jacuzzi and what bothered us the most is that while we are not allowed to consume food in the morning we were asked to consume our Oxxo coffee and a cookie inside the room and not in garden area and when expressing what happened in the night we were only told that if they had heard everything but they did not tell them anything and would only fine those who made the noise but the only benefit there is for the hotel as the discomfort to the other guests had already happened, I have seen that many have good experience but personally would not return.

They gave us the farthest room from the hotel, nothing to do with the ones they advertise on their social networks. We stayed less than 24 hours. The headboard of the bed would unpaint and leave brown paint marks on your body. The mattress says it's new but the bed kept creaking and woke you up all the time. My wife and son went to the lobby to sleep from 4am and no one gave them any support. When we retired Mr. Donaciano Hernández (he claims to be the administrator) asked us for our account number to reimburse a part of the trip. On social media they blocked us and on google maps they say that if they solved us. But they lie. They never contacted or have returned our calls. It was a terrible experience

My family and I stayed at the Bugambilia room (garden view, first floor with a king size and a small patio) and Tabachin (garden view, second floor with 2 queens and a balcony) and had an awesome and relaxing time. We even said that we should have stayed here our whole visit in Cuernavaca for a wedding, instead of the hotel where the wedding was celebrated. As people have mentioned, the hotel is hacienda style and some of the rooms close to the lobby have tables for people eating in the restaurant to sit there. So you can ask for a further room, if you want more privacy. Both rooms were very clean, spacious including the bathroom and shower (no tubs). Tabanchin had an extra sofa. We noticed that there were no TV's, but it didn't bother us. I think this is mostly to rest. My sister and I enjoyed lounging in our robes and sitting on the balcony after swimming. The hotel staff was so gracious, on Sunday when we were leaving, there is only buffet. However, they allowed us to order from a smaller menu and it was excellent. They even show me the Nespresso machine they use for their cappuccinos that were delicious. During our visit, the hotel was not crowded and quiet. We were able to use the pool and the hot tub. However, on a weekend or closer to holidays might be busier. The pool was also heated but since Cuernavaca was hot, it was not needed, maybe on a colder month. We also saw a wedding photoshoot at the hotel. The hotel has a great location too, is about 8 -10 min from downtown in car.