Delcanto Resort

I rented 907D for the month of Feb, 2023 through Vistalegre rentals. The Delcanto is a very nice property, but my stay in 907D was quite frustrating. The blind on one of the doors broke and I was charged $325. I agree that I was advised not to keep the window open and the blind down but that was not the blind that broke. The material on the door blind was already worn. I was also charged almost $200 because the cleaning lady reported that one of the screens was broken. The screen repairman replaced a couple of rusted screws and a dried out plastic end cap. He agreed that the screen was working but that the mesh should be replaced. Many of the screws were all rusted and all of the mesh screens were in the same condition. I feel I should not have been charged for what I consider remedial maintenance. It appears that the owner takes advantage of renters by charging them for anything that fails even if through normal wear and tear. I would seriously think twice before renting this property.

This is our second time at Del Canto and both times we have loved Del Canto. This time had the pleasure of renting Casa Paraiso at Del Canto for two weeks. Ana meet us at the lobby and took the time to show us the condo and answer all our questions. Ana is amazing to deal with and was so helpful. The condo is a spacious three bedroom/three bathroom layout with incredible views of the resort and ocean. The condo is well stocked and the beds are very comfortable. Del Canto is a beautiful resort with staff that are always ready to help. The property is well maintained. There is construction at the property as the last two phases are being built so it can be noisy but it is very interesting to watch. We are definitely hoping to return. Thanks Ana!

We rented Suite Sol 4A for a week as our condominium is being renovated. This is a 3 bedroom/2 bathroom suite with kitchen. We paid top dollar because we wanted to be close to our renovations. On arrival, the air conditioning wasn't working. It was fixed in 24 hours. The guest bathroom doors are coming off their hinges, the laundry room is so dirty, I won't go in it. There are no supplies - toilet paper, yes, but no shampoo, no soap, no dishwashing liquid. I'm not even sure if the suite is serviced! The marketing information indicates " chic interiors designed by Melin Castro". The sofa is worn and the description of the suite on Bookings.com is misleading at best. Del Canto is a great resort. This suite does not do it justice.