Fiesta Inn Monterrey la Fe - Aeropuerto

Hot hotel, a lot of noise due to the subway construction, there is no air conditioning in the hallways and common areas, air conditioning in the rooms is very noisy.

I want to share a very unpleasant experience at the Fiesta Inn La Fe hotel in Monterrey We arrived today (June 20) to stay for 2 nights because we are here for the World Cup match They gave us room 1101. It was clear from the start that it had not been cleaned or that it had not been used for many days. The sheets smelled and appeared dirty. I was going to speak to reception to mention these points and oh surprise! The phone in the room did not work to call reception. Because of this, we dropped the subject. But the worst part is that just as we were getting ready to leave, around 4:30 PM, and trying to take a shower, to our surprise, there was no showerhead! The pipe was just there, and a very strong stream of water came out, making it impossible to shower, especially since we have a 1-year-old baby. I wonder how it is possible that they deliver a room in such conditions? And now how do I complain? I searched online for the reception phone number, unfortunately, only the reservations center number came up. Our desperation was such that my wife had to go to the lobby, as I was already in a towel with my baby ready to shower. My wife returned after discussing with someone from the team and complaining about the situation, and they told her that someone from maintenance would come to resolve the problem. After 15 minutes, someone from maintenance arrived. I opened the door, and the first thing he said to me was, "If the showerhead was not there when we arrived." I was very upset by this absurd comment and told him, "What do I want with a showerhead? It is their responsibility to check how a room is delivered to a guest, not the other way around." In the end, after 10 minutes of "inspecting," he concluded that the showerhead he brought was not compatible with the mechanism and that he would return with the correct one. Another 15 minutes passed, and since this person did not return, I looked for the lobby phone (8183197500) and called from my cell phone. A young lady answered, to whom I again expressed my complaint about what had happened and demanded a solution. She replied that "the only alternative they had was to change my room," which also upset me because, as I mentioned, my wife and I were already fully settled in with a 1-year-old baby. We had to leave, and changing rooms involved many things, like packing our bags again, as the girl told me it was the only solution. In the end, I told them to do whatever they wanted, but to do it now. After 10 more minutes, they finally knocked on my door, and when I opened it, the girl who brought me the key said, "Did you request a room change?" This upset me even more, as I did not request any room change; that was the solution you gave me, not without first arguing with the lobby team. And obviously, no one helped us with the room change, as they had the "great detail" of giving us room 1209, on another floor and very far away, and I had to transfer the bags, clothes, and all our things myself. All this ordeal resulted in us leaving 1 hour later than we had planned, ruining our plans to eat and leave on time for our event. I also shared this in the chat they have for Fiesta Americana Travelty, who apologized and asked me to send this to their customer service email. We would think that this was the worst part of the experience, but no, for you it was not enough. The next day (Sunday, Father's Day), we stayed to rest in the room since we arrived late on Saturday, but we went out to eat around 3 PM and returned around 6-6:30 PM, and what was our unpleasant surprise? They did not clean the room! Really? Did you not have enough with the terrible experience from the previous day? We called the lobby (at least in this room the phone worked), but to continue with the terrible experience, no one answered us! I ask you, at this point in my "free experience," are you surprised??? Well, fed up with the situation, my wife had to go down to the lobby again to complain to the receptionist, and the response from your "great service team" is wonderful: "We did not clean the room because you left late, and we do not have staff to clean the rooms in the afternoon." This cannot be! I have never heard such an unfortunate response in a place that should be characterized by its customer service and providing a great experience; sadly, nothing could be further from the truth. And it doesn't end there; they told my wife that they would do us another "great favor," that the most they could do for us was to change our towels and make our bed. WOW, what great service you provide at your Fiesta Inn la Fe hotel. Obviously, my wife arrived more than upset due to the lack of tact, empathy, service, and common sense. After 10 minutes, someone apparently in charge arrived with a maintenance person, and they performed an express cleaning for us. At least a little goodwill, but the damage was more than done. Minutes later, the captain or chef of the restaurant came to bring us a slice of cake as a sign of apology for ALL THE INCONVENIENCES caused. What a nice gesture! You really know how to solve a problem and fix two days of a terrible experience for me and my family. What more can I say? It goes without saying that your hotel team leaves much to be desired in terms of attention and customer service. We wanted an unforgettable experience with the World Cup match, and of course we had it; sadly, we will never forget our visit to the Fiesta Inn la Fe Hotel. Obviously, I will share this experience on my social media and with my colleagues at the company I work for, so they NEVER visit this hotel.

The internet does not have enough coverage, TV channels also freeze, being bad signal, food is not of the best, high price and bad seasoning; cleanliness and attention to detail in room are not good.