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Reviews from Guests

4.0/5

tripadvisor

28

Reviews

from real guests

LivinLarge_11

1

/

5

Overall a decent hotel, clean rooms and relatively quiet atmosphere. However, I was very disappointed with the service from the hotel. I stayed for 3 nights and booked my accommodation thru Hotels.com, specifically selecting the only available “pet friendly” room. The reservation stated that ALL taxes and fees were included in the final price. Upon checkout, the hotel charged me $1,200 in “pet fees” which I found to be very misleading. If there were additional fees those should have been made clear up front, prior to me booking and paying for a non-refundable reservation. Secondly, the hotel should have informed me of this at check in, not at checkout after I had stayed there for three nights. Finally, the hotel manager could have waived this fee based on the circumstances and the fact it was not disclosed up front, but they refused to do so. I would not recommend this hotel to those traveling with pets, very disappointing experience.

jennc155

1

/

5

We planned a family trip for the first time in Oaxaca and looked at all the reviews before booking Night one There was a convention of teenagers and where running all over the place super loud till 3 am We talked to the hotel security and receptionist to explained the situation and nothing was done 6 am they were loud and obviously wake us up Second night ! Same thing Super loud had a party and did not care about the other guest obviously the hotel didn’t ether We complained again and nothing happened I’m sure they could have someone telling the kids to please keep it down and when leaving at 6 am every day someone should have told them to please walk without screaming The hotel people did nothing to ensure their guest were also enjoying their stayed , really bad problem solving The beds were super hard and full size and the shower wasn’t working property Look for more options This hotel is far from the town and right on the street is loud ! If you want to rest at night after a whole day of sight seen this is not a good place We moved to another hotel Mission San Angel ! Way better almost same price and queen beds. Look for other options before you get foil in this one

UlyanaV

5

/

5

This beautiful hotel is absolutely real and beautiful part of the magic place Oaxaca! We choose this place to spend our 4 days stay in Oaxaca incl. our New Years Eve. We had a nice time there. The staff was really kind, and all the antic interior staffs sent me to the beginning of the Century. I recommend this place.

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Free Wifi

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Facilities Details

Internet Access in public areas

Free Wifi