Hotel Camba

The room given to me was not the one I had reserved. The sheets were threadbare, with holes and stains; you could feel the bed springs and I got bitten by bed fleas! (those same chips also made holes in my wooden alejibres!) It was unusually hot in the room and I had to negotiate at midnight for over 40 minutes to get a simple fan. (I live in Vietnam, so I'm used to the heat) I only slept for a few hours with the window open from which everyone returning to their room could see me in my bed. A bar on the same street had extremely loud music, well beyond the 10 p.m. announced by the receptionist. The night receptionist as well as the manager of the establishment openly made fun of me with a permanent smirk (from my accent perhaps? and because I was a single woman?) and explaining to me that this price, that's all I could have, that I was the only unhappy customer and remained adamant about changing my room or offering me help. I was openly told that I was a "boring" customer and that if I wasn't happy, I could leave immediately (without a refund). I had to contact Booking customer service who was of great help to finally have access to another room on the ground floor with less basic comfort. (the manager did not answer their calls even though he was in front of me,... proving his great courage and legitimacy of what he was doing) The rooms are not worth the price, the bed fleas bothered me made life hell and above all the manager behaved very badly with me - by being rude and mocking. I lived in Mexico for 2 years, this type of behavior is very far from that of the vast majority of hoteliers. This establishment should be avoided... and this hotel does not deserve your money. I deeply regret having booked here and wasting my nights. La recamara cuenta con zero comfort, has PULGAS, sleeves and hoyos... Un calor tremando, zero privacidad. Y si hablan con el gerente, se joke de ti. This is a very disappointing experience. This hotel is not worth the price, because it favors a place where you can treat your client well and it does not cost you anything that has heat. I felt very bad and without the help of Booking, I lost my dinner because it was in the form that I was wearing but I felt safe for nothing. Please don't go there - the room have bed bugs... the room is so hot and they don't offer fan. If you ask help at the reception, they blaim you and will laugh... They have been very rude and without the Booking client service support, I would leave loosing my money because I was feeling so bad and unsafe in this place.

We had a very pleasant experience at Hotel Camba, the staff was super friendly, the rooms were generally in good condition, clean. As a tip, you should consider fans in each room or air conditioning, especially for the month of July. If we add that tourists generally walk a lot to get to know the city, we already arrive hot. Other than that, everything was very good, very pleasant. Without a doubt, I would return.

Our experience was not good, the hotel does not have parking, the rooms are very hot and do not have air conditioning and even worse, the windows overlook the hallways which does not give you privacy and you cannot open the window to avoid being so hot, the first day we didn't even have water for the bath and the second day we didn't have hot water at night, the beds were not comfortable, overall a bad experience.