De La Parra

Great location! Was a great stay. Friendly staff. For the price it was great.

For several years we have stayed at the boutique hotel of La Parra due to its ideal location, the pleasantness of its facilities and, very importantly, the level of service and customer service. It is a very good alternative to the Quinta Real hotel which is our usual hotel but which is hardly available due to the number of weddings that always have it full on weekends. Unfortunately I am returning yesterday from a weekend with them when things didn’t turn out as before, particularly talking about the level of service that has changed dramatically. I will refer to what I mean on time. I made a specific reservation with Miss Daniela that they did not respect accepted by her as I had forgotten to write down my request (so limited their explanation) and, to compensate, they gave me a supposed upgrade, which was not such as said upgrade consisted of a room on the second floor (something we wished to avoid), noisy for being in front of the street and having an old air conditioning and so noisy that we woke up several times during the morning. After all, the matter could have been settled with a proper attitude on the part of the receptionist at our checkout, but the opposite turned out. I was unlucky enough to be treated by Edna Mateos (apparently the manager) when I left the hotel, who acted high-handedly after asking me without any interest if everything had been okay with my stay, letting me know that it hadn’t mattered that Miss Daniela had secured the requested room as I had been given an upgrade. When I told him that wasn't the point but simply to have respected what was committed he told me that it was the first time in his life that someone was disgusted by getting a room upgrade. Bad experience with her, unable to show empathy and be surprised only because a client demanded the right thing. I even told her that people like her lost customers, something she naturally didn't care about. He told me to do what I saw fit, the same recommendation I am accepting as I write this review. Hopefully and the owners realize that they make a serious mistake in having a person like her in charge of dealing with customers. In fact, it's not her fault, but the one who hired her. If one as a client does not report an attitude like hers, the owners cannot make corrective decisions. Just as you say one thing, you say another. Alfredo, also a receptionist, was a polite and gentle person willing to help and make the stay more pleasant. His presence in fact made more evident the bad and rude attitude of a person like this Miss Edna. I am on call for any clarification or comment should the administration so require.

Beware of this hotel. I booked a refundable reservation two months prior to the date. I had to modify the reservation to a new date. The hotel changed the refundable conditions to non-refundable and charged me a several hundred cancellation fee. Luckily, Expedia saved the day and returned my full amount. This hotel is unfriendly and inflexible.