City Suites Queretaro

Unable to get invoice for this hotwl. I asked for it from before I arrived, at check in, check out, even messages and spoke again to the staff who only give me long. A lack of respect for the client.

Overall it is a good hotel and very clean. Her staff always friendly and willing to help especially miss night shift Edith, my congratulations to her that always seek to resolve requests despite the time! And always with a smile! The rooms are good size and comfortable. The only point to improve in my opinion is the breakfast, I feel that such a small area and with only two people attending is not enough for more than 90 rooms. Specifically because we were a big group and when everyone came down for breakfast it was chaos.

So if you don't speak Spanish, good luck with the staff. The phone system doesn't work. The kitchen is poorly designed as in the water from the faucet lands on the counter and the refridgerator is set to where one must squeeze between the open door and a protruding wall. What hotel does NOT have washcloths? While the staff is friendly, they are quite slow to respond to requests, if at all.