El Serafin Hotel Boutique

I was surprised by this experience at this hotel in downtown Queretaro. Since my arrival they already knew my name and explained everything with kindness. The room with an old style and very comfortable. Loved the breakfast detail as it arrived on time and was delicious. Thank you very much for the attention. Definitely a hotel with the 3 B's, plus clean and very well located.

After experiencing a terrible night around the corner at Kuku Ruku, we stumbled on El Serafin and our prayers were answered. El Serafin is a charming, calm clean hotel with wonderful service and comfortable rooms. We were greeted by Alexis, the morning manager, who showed us a small yet inviting room that had a sitting area separate from the bedroom with king-sized bed, and importantly, it came equipped with air conditioning. El Serafin is located within Centro Historico, just a few blocks from Jardin Zenea and the many other beautiful squares within the center, close to great restaurants as well. El Serafin pays attention to detail. The lobby has a sitting area with carefully curated jewelry and trinkets, along with artisanal tequila. The main hallway has a blackboard with thoughtful sayings to inspire your day. In the bathroom, the blow-dryer is contained in a lovely bag, the make-up mirror cord is encased in a decorative bag. Breakfast is also included and there detail shines as well. Each day a staff member asks at what time you would like your breakfast. At that time Alexis brings a tray elegantly adorned with fresh fruit, warm toast with jam and butter, yogurt, fresh juice, and coffee. The only improvement here could be that the coffee is stronger. One small gripe was the TV. It was a bit small and had been installed upside down so we could not tilt it downward. Aside from that the experience at El Serafin was delightfully tranquil. I highly recommend it!

Comfort,location( in the middle of everything yet very quite )customer service,attention to detail in decoration,breakfast in the room or at your little private terrace. Beautiful little boutique hotel old world charm meets new.they go out of their way to help their customers