Grand Bahia Principe Coba All Inclusive

First the positives. The rooms are spacious, very clean and lovely to come back to after a hot day. The ac can be left on and it's so cool to walk into. Very comfortable beds and the cleaning service is excellent. Coffee making facility is not great so if it's something you like I'd recommend bringing a travel kettle. The mini bar is limited to a couple of beers, soft drinks and water but it was sufficient for us. Service throughout the hotel is fantastic. The staff are so polite and helpful. The odd tip goes down well but is not prompted. The pool area is very spacious and clean. Not very busy so no problem getting sunnbeds etcetera which are in great supply.. Entertainment, both day and evening, is standard quality and a bit biased towards the mexican guests. Now for the negatives. The food is very poor quality. Usually cold and tasteless. If you want a fried egg or omelette for breakfast be prepared to queue for 20 minutes or more as there is one person preparing them and that person does one at a time for some inexplicable reason. Toast is on one toaster and takes a few minutes so other items on your plate are cold by the time it comes to eat. Children are not very well catered for. Most children like chips, chicken nuggets etc. but they are not always available. Drinks. Oh dear. Tasteless flat and weak beer/lager . Some of the bars serve premium spirits . Drinks have been known to run out, especially at weekends when the local guests are at the hotel for a couple of nights. Both TUI and the hotel advertised the possibility of booking 3 a la Carte restaurants per week. We managed to book 3 for the first week via the app before we got here and they were top quality, both service and food. But try as we might we couldn't book anything for the second week as it just came up unavailable. All in all, I wouldn't recommend this hotel and am disappointed with TUI from whom I expected more. Best to pay a little more and get the full 5 star experience.

We booked two rooms at this Hotel through Delta vacation for one week (June 21-28, 26) and travelled with my family (wife and two youth sons). Hotel location: Central between Playa Del Carmen and Tulum, with easy access to the main road so you can travel to vist the various attaction in the Yucatan Pennisola. Hotel Room are spacious, clean, great staff to serve at all times. Hotel Staff are very helpful and ready to serve with a big smile. Food and buffet are by far the worse quality in this hotel. Open buffett has the same tasteless varieties which seem to circulate between breakfast, lunch and dinners. Ala Carte restaurant which are 6 on the App but in reality only ONE is open every day and all showing fully booked every day of the week. We had to beg and fight our way through to get one or two reservation during our stay. It is a much better service and food quality. We had several activities planned during the week so, we enjoyed the central location but not the food at this hotel.

Hi everyone, I wanted to share a warning about the jewelry vendor operating right by the main reception desk at the Coba resort, so no one else gets caught out. Back in 2023, we spent over $500 USD on what was explicitly sold to me as a "silver platinum" chain, which came with a promised "lifetime warranty." Fast forward to now: the clasp has completely broken, and the metal has corroded, turning dark black and bright green. (Green oxidation only happens on cheap base metals like copper or brass, meaning the item is a total counterfeit). When I tried to use my lifetime warranty, I found out the email address on my receipt is completely dead. I contacted Bahia Principe Corporate directly, and their response has been shockingly poor. First, they tried to claim the shop is "external" to the resort (even though they are right by the lobby). Then they accidentally admitted they have a commercial rental agreement with them. To top it off: 1. The resort gave me a "new" email address to contact the vendor: customerservice@jk-diamond.com.mx. This email is also completely fake and bounces back. 2. When I told the resort that both the receipt email and the email they provided are dead, their official response was basically to blame me, stating that because they "do not obligate guests to purchase products," it isn't their problem. Bahia Principe is actively taking rent money from a business running a counterfeit jewelry scheme in their lobby, and then handing out fake contact info to guests to run them in circles when things break. For a $500+ purchase, this level of customer service is disgusting. The vendor is still physically operating on the resort premises right now, but their customer service channels are a complete ghost town. Please protect your hard-earned money and do not buy anything from the shops inside the resort!