City Express Cancun

HORRIBLE!! Moldy, musty, and smells toxic. Spend a bit more money elsewhere. Don't cheap out like we did because we ended up having to leave after an hour and they wouldn't even refund the late check-out we prepaid for. As soon as you walk in you're hit in the face with this overwhelming smell of cleaner? We think? The rooms were musty & moldy so I imagine they're trying to cover it up with chemicals. We both started getting headaches & that's when we decided it was time to leave. When you first walk in the room it doesn't seem so bad, except the chemical smell, but when you look more closely you cans see it's not clean. The sheets/pillows/towels felt almost wet from the humidity. The window wouldn't open properly so we couldn't even air it out in there. The curtains had mystery stains, the light switches were dirty, and the roof vent was caked with grime. Please do not stay here. We moved to the Hilton at the airport, and yes it was pricey but after being in that room we both needed a hot, clean shower and a dry bed to sleep on. You should stay there instead... anywhere but this place though, waste of time and money.

After a long day at the airport our flight was canceled and delta Airlines put us in the city express hotel, told us there would be a buffet set up so we could eat and a buffet would be prepared for breakfast. Due to the small shuttles taking 10 people at a time since of is didn't get to the hotel until after 10pm, and we were told we could not eat that they were cleaning up, for breakfast I went down to the buffet to just grab coffee and they wanted to charge for that, coffee was not included, the other Marriott hotels in cancun include coffee just not at this city express. No biggie on these but the flooring is falling apart, the walls are dirty in the main areas, the staff is not very helpful. I would not recommend this hotel to anyone. Which is sad because we regularly stay at 2 of the other Marriott hotels close by this one that are amazing with incredible staff that is not the same with city express. I do appreciate their desire to conserve with a poster on the mirror telling you how much water is wasted in a 5 minute shower, but after my experience they come across as cheap skates. Delta airlines should know they did not deliver as promised.

Omar, who works at the hotel, was amazing. He was very kind, professional, and made us a really great coffee. His service added a nice touch to our stay.