City Junior Cancun

I’ve traveling with Marriott for more than ten years., Caribbean, USA, Europe. This is the most disappointing experience. First the floors were” soaking “ wet like it was mopped and left to dry due to the oxidation from the AC. Second I couldn’t reach the front desk on the phone so I went downstairs to be torte phone is “not working “😝 due to technical issues! Third… 3 employees @ the front desk.. no one spoke English… Fourth… no hot water for my morning departure. No wash towels!!! This should not be under Marriott Brand… it doesn’t reflect their high standards…Oh and the TV didn’t work.. For a short stay it was ok but no hot water… I should be refunded… The good it was very very well lit… the AC was so cold👍🏽 I initially had to put on my ❄️ Northface jacket upon arrival…

I definitely found the hotel in poor condition, and have stayed in it for 7 years in a row. A complete renovation of the place is necessary to keep it updated. Despite being a member of the BonVoy JAMAS program I was able to get an advance check-in (which in the City Express Cancun yes). The reception and dining area A/C was leaking, and the room was already very loud. However the hotel fulfilled the function for what I booked it: having a place to sleep, bathe and also with a continental breakfast included. The hotel’s proximity to Las Americas Mall helps in case you have to make last minute purchases.

The shower water was cold, though a family member staying on a different floor said it was warm after a few minutes. There was also a smell of cleaning supplies maybe? or something similar. Also a towel was a bit dirty but it wasn’t too big of a problem because it was the shower mat and not one of the bigger towels. The breakfast food is good but not too varied but there are free drinks for the entire day I think.