JW Marriott Cancun Resort & Spa

This hotel is undergoing a substantial renovation starting July 2026. Not sure when it ends. The hotel does not inform customers about this, so you only find out when you arrive. This negative surprise was a big topic among many of the guests when we were there. The main entrance and lobby are closed by plastic covers, and drilling noise makes it difficult to talk - even with the front desk staff - while the work is going on. We had significant noise around our rooms and workers with all kind of tools were everywhere aroubnd the resort. Walkways are closed and so is one of the restaurants. Several elevators are inoperative, leading to very long waiting times ans riding times. The hotels does not offer any relevant compensation, so be prepared to pay full price for a massively disturbing experience.

Beautiful week at the JW Marriott with family! Despite all of the “beautification” in process, we had a wonderful time on our annual vacation. The best is that the pool area is not being renovated, so you can enjoy your vacation with all of the pool staff, like Manuel and the other waiters. The breakfast staff was wonderful, along with the bellman. Thank you for taking good care of our little family this week!

We had a short but sweet stay at the JW Cancun. We had major flight delays and unfortunately missed our first day of our trip, however, the JW (specifically Angel) went above and beyond to help make up for that lost day of our trip and we couldn’t be more grateful. We did Club 91 which I 10/10 recommend. Eduardo from Club 91 was an absolute gem to see everyday. He couldn’t be a better human, he brightened our day every time we interacted with him! Same with chef Luis in Club 91. They brought us so much joy on our little vacay there! The service was top notch. The food was excellent. We can’t wait to return to the JW Cancun! Thank you for everything.