Sandos Cancun Luxury Experience

My experience was as follows: upon arrival, we were greeted by Erick, we checked in with Gael at the front desk, he was very kind, he asked us if we were traveling for a special reason, to which we mentioned that we were on our honeymoon. Then we went to concierge with the intention of making a dinner reservation, we were attended by Manuel, who asked us again if we were celebrating something special, to which we responded the same. At this point, I imagined (my mistake) that they would send us some detail, a special message, or courtesy, but no, Mr. Manuel only wanted to sell us the hotel membership. He was redundant, repeating the same information several times, it took about 30 minutes. We were somewhat tired and just wanted to rest. When we arrived at the room, it seemed fine, it was clean, the minibar was full, everything was good with the facilities. We went down to the pool and it was a harsh contrast because we were ignored by Saul, the only waiter in the pool area. When he approached to take our order, he didn't even speak to us, he just stood there ready to write, not a greeting or a smile; it was very uncomfortable to be attended by him. I still thought I should be empathetic, he was probably having a bad day, but the next day it was the same, which made me feel bad :/ on one hand, the concierge kept insisting on why their membership was convenient for us, that we are their target audience because we are a young, stable couple, etc. On the other hand, the pool service was deficient, as if we were asking Saul for favors while we saw how he interacted with other guests, smiling and being helpful. (When I saw the pool bar, I preferred to avoid interaction with the waiter and go for my drinks.) In reality, the one who saved the day was Kenya Aquino from the St. Trop restaurant. Trop. Kenya is a very pleasant person, with whom one could have a real conversation, a personal connection. Kenya, thank you for changing the vibe of that day even though you didn't know what happened. I also want to thank Carlos from Bar 6 for his attitude on Wednesday during the Mexico game, Abraham and Tere from the Spa/Gym, Chef Oscar from the Teppanyaki restaurant (you have to go), and finally, thanks to Samuel, Gabriel, and Rosalía who provided us service in the restaurants.

Great vibe love the Girls and all the waiters!

I really liked the hotel, perfect location, always very clean. What we didn't like much was the service from the waiters at the pool; as nationals, they didn't offer us anything, but that's all we didn't like. Thanks to Marí from concierge who was always guiding and supporting us, and also Alejandro, who was very kind.