Suites Malecon Cancun

## Review: A complete circus. They stole our money, ignore complaints, and hide sewage smells. Rating: ⭐☆☆☆☆ (1/5) If your idea of a 4-star holiday includes staying up until sunrise while listening to deafening club music, this is the place for you! I will give them credit for one thing: the air conditioning inside the actual room worked. However, stepping outside the room is a nightmare. Getting into the building is shocking—the access points are confusing, hidden, and incredibly frustrating to navigate. Once you finally get in, you have to suffer through the elevators, which feel like an absolute sauna. There is zero ventilation, and it is overwhelmingly hot. The room itself was filthy, complete with heavily stained furniture and a lovely sewage smell wafting from the bathroom drains. We complained on the very first day about the stench, and their "professional" fix was to simply plug in electric air fresheners to try and mask the odor. It did absolutely nothing except mix a cheap perfume smell with the stench of raw sewage. You won't need an alarm clock here because the paper-thin windows let you hear every single car horn and club bassline directly inside your room until 4:00 AM. When we complained, the front desk staff acted like we were inconveniencing them just by existing. They treat paying guests like prisoners with their ridiculous towel exchange policies and strict "no visitors" rules. We couldn't take it anymore and checked out early. Unsurprisingly, they refused to give us a refund for the unused nights. They literally took our money and ran. Save your sanity and your wallet. Go literally anywhere else.

DO NOT PATRONIZE A COMPANY THAT STEALS FROM ITS CUSTOMERS. This hotel stole $1500 from me. I booked a room form my son for a three week stay. After booking, I was informed that there would be a $100 deposit required at check-in. Because my son did not have the cash, he was told he could not check in. The hotel refused to refund my money, citing "policy". So their company policy is to take money and not provide a hotel room.

Stayed here for the first time recently and overall, wasn't too impressed! The biggest advantage of this hotel is having a huge shopping mall within a walking distance with a private entrance. Mall has everything including a grocery store and foot court. The main Hotel Zone is also within a reasonable driving distance. Hotel asked for $100 or equivalent in Pesos and in cash. Not sure if this is mentioned anywhere when booking. Checking into my room, I found multiple long hair on the bed sheet. AC was not working so had to call somebody to have it started. Room had microwave and fridge which is always great to have. Room also had a coffee maker but there was no coffee! Every hotel, even the cheap ones, when coffee maker is provided, always provide at least one sachet of caffeine and decaffeine coffee. I guess not this hotel. There is no point of providing coffee maker without any coffee and I think they should take it out from the rooms. It was cold during my stay here. I tried to run the heater but it was not running. I went to the front desk and was told they don't have any heater in the whole hotel as the cold weather is unusual for Cancun. While I can understand the odd weather, I didn't understand of not being prepared for such odds! Specially this is a huge hotel, not cheap, and it does charge decent amount. I had to ask for extra blanket and was still cold! Another set back when I ran the hot water and it was all cold. Had to complain for it to be fixed as well. Also, room walls were thin and you can hear your neighbor if they are loud. In-person customer service was good and had no issues with it. Overall, they need to at least provide heater in all rooms. I may or may not stay here next time.