The Royal Sands

Very good accommodations. Excellent maid service daily, excellent transportation choices. Excellent waiter service at the pool and on the beach.

Perfect vacation, wonderful experience at this beautiful hotel... the service, entertainment, food, grounds, gym were excellent!

Massive fraud due to confidential data leak and zero accountability from the company.I want to share our story to warn all current and future members of Royal Resorts. A few weeks ago, we were victims of a fraud totaling $4,000 USD ($72,764.00 MXN). The most alarming part isn’t just the financial loss, but the complete negligence of the company and the blatant security breach in their systems. We were contacted on our home landline by individuals claiming to be company staff (names: Jonatan Herrera and Aarón, calling from +52 998 345 3647). They pressured us, stating that we were about to lose our contract due to alleged outstanding maintenance fees for 2024, 2025, and 2026. They sent official-looking documents, and we fell for the trap, making deposits to an account under the name Operadora Real Arenas S.A. de C.V. Why are we absolutely certain this information came from inside Royal Resorts? Because the scammers didn't guess a single thing; they had our complete file with highly specific data that ONLY the company and we could have known: Our full names, physical address, home phone number, exact contract number, and registered emails. The exact history of our previous villa/interval contract that had expired and our transition to the current points-based system. The precise dates of our last reservation and our last payment. The internal, real status of our alleged debts for the 2024, 2025, and 2026 annual fees. Anyone with common sense knows this data only exists on Royal Resorts' servers. Either an internal employee is selling member data, or their systems were severely breached. Royal Resorts' Response: When confronted, their stance has been completely evasive and cold. They limit themselves to saying there is "no proof of a data leak" and that they sent a mass email back in June 2024 (an email my wife never received) stating they no longer accepted wire transfers. Basically, they wash their hands, blame us for getting scammed, and refuse to offer any kind of commercial support, discount, or credit on our actual contract to make up for their failure to protect our private information. We are already proceeding legally, filing formal complaints with INAI (the Mexican Federal Agency for Data Protection) for the violation of privacy laws, and PROFECO (the Consumer Protection Agency). I am making this public so you think twice before trusting your hard-earned money and personal information to a company that completely turns its back on you when their own security fails. Protect your data and be extremely careful with your contracts at Royal Resorts! #RoyalResorts #RoyalResortsMembers #TimeshareScam #DataLeak #INAI #PROFECO #Cancun #TravelScam #DataPrivacy