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Reviews from Guests

3.0/5

tripadvisor

8,030

Reviews

from real guests

laresab2017

5

/

5

we had a great vacation with four other couple. we will be back! The staff was extremely friendly. The food is amazing. our room was beautiful! everything was great about the six nights we spent at secrets aura.

ronandjenw

5

/

5

We came back to Secrets Aura Cozumel for the fifth time over the July 4th holiday and, as usual, had a wonderful time! We didn't get the Preferred Club Ocean View Superior room we requested at check in but Glendy in the Preferred Club check-in office helped us into room 1444 the next day! A beautiful room and even better view! Thank you, Glendy! We were surprised to find the hotel planned two big beach parties with buffet dinners during our stay. On July 4th, a huge celebration of American Independence Day including fireworks and live band. The next night they used the same setup for a Mexico vs. UK soccer game beach watch party, minus the live band. The tacos were wonderful and such a party! We had dinner at Bordeaux twice during our stay and the meals prepared by Chef Jenny and her staff were wonderful! Yuriana took care of us for our first dinner and worked so hard to ensure we a great dinner experience and is so very kind! Our second dinner our old friend Miguel Sanchez served us and again provided the very best high end dinner experience one could ask. Miguel immediately remembered us from our previous visits when had breakfast and lunch at Oceana by the beach which was very nice. William demonstrated his considerable skill while providing us a memorable dessert experience with his fiery preparation of Bananas Foster, so cool! We made new friends during breakfast and lunch at Oceana including Sergio, our server for most meals, and Rosanna and Emily. Such wonderful people and very kind to all the guests. Thank you all for making our stay one to remember! :-)

colem571

2

/

5

I took my entire family of 4 for a weeks' vacation. This resort is obviously old, and they are trying to renovate however, the real issue was the number of closed restaurants as well as the quality of food. One of the biggest items that I look forward to on vacation is trying someplace new as well as new food in a new place. This resort closed at least half of the restraints each day forcing us to wait for an average of 30 min to an hour for dinner. Then after the long wait the food was at best average. The highlight was how great the staff was. location was very nice but, the amount of coral rock once you enter the water is foot shredding. There are also no stores at the resort that sells essentials like sunscreen and Tylenol. Also, if you want to use the pier at the resort you will have to pay $10 person. With so many other choices and places to go we will not be coming back.

Facilities Details

Free Wifi

3 Available Room Types

JUNIOR SUITE OCEAN VIEW
JUNIOR SUITE OCEAN VIEW
JUNIOR SUITE OCEAN VIEW
JUNIOR SUITE OCEAN VIEW
JUNIOR SUITE OCEAN VIEW

JUNIOR SUITE OCEAN VIEW

room-size-icon

69 Square Meter

JUNIOR SUITE POOL VIEW
JUNIOR SUITE POOL VIEW
JUNIOR SUITE POOL VIEW

JUNIOR SUITE POOL VIEW

room-size-icon

51 Square Meter

JUNIOR SUITE CLUB OCEAN FRONT
JUNIOR SUITE CLUB OCEAN FRONT

JUNIOR SUITE CLUB OCEAN FRONT

Facilities Details

Internet Access in public areas

Free Wifi