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Reviews from Guests

4.0/5

tripadvisor

1,412

Reviews

from real guests

Stephanie F

5

/

5

Ruth gave me a hot stone massage that was amazing. She was professional and thorough. The atmosphere was gorgeous and the pre massage sauna and cold plunge made for an excellent day of relaxation and...

arp11566

1

/

5

This is a cautionary tale for anyone who wants to stay at this hotel. After weeks of researching places to stay in Cozumel, my boyfriend and I chose the Westin Cozumel. We booked through Expedia and...

Bianca B

3

/

5

I would say our stay was okay. The staff is friendly and attentive but this hotel is in desperate need of an upgrade. There is a very stinky smell in the lobby which may be related to the water...