The Palm At Playa Hotel

We stayed with my friends in March of this year; at first, it seemed like a very nice hotel with good service. After a few days, it no longer seemed so nice, as upon returning from an excursion, we realized that there was a lack of dollars in our safe. Very distressed, we went to speak with the manager, who told us that this was impossible. We requested the opening record of the safe, but it was denied, as he had no way of having that record since the management was new at that hotel. From that point on, our trip changed drastically, as we had the money to do what we wanted, but we could not move much due to a lack of funds. On the other hand, he also did not call the police, which was what we intended to clarify the problem. We had to go ourselves to file the report and waste an entire day with the prosecutor. To this day, we have no response at all; they only say that it is in process, and more than two months have passed. I would never stay at that hotel again. Our experience changed from being a beautiful place to feeling unprotected all the time. I do not recommend it.

The hotel allows guests to bring in external guests for a fee of 400 pesos , every evening regularly between 02.00 and 05.00 in the morning returned drunk hotel guests accompanied by women (probably for a fee) who made a mess, screamed , music turned on and we also heard the final moans of the end of the night... We reported to the reception with phone calls and whatsapp messages on the number they provide you at the reception for any problems but the music does not change ... Every night different guests but the epilogue was always the same, not recommended unless you go there for that!

We have been staying at this property for years but Covid must have done this place in. It has been 6 yrs since we have been here and it is NOT the same. No customer service, security is usually almost asleep or watching his phone, we took off our bands so the locals stopped telling us they were are waiters (so you trust them) security never looks at you even. The restaurant on the bottom floor is gone! They use it for storing luggage now? We could only get one room key from the new guy until I went back the next day to the check-in guy with a brain. #4 room kitchen area is soooo mildew smelling. Towels are from another hotel? They are supposed to be white but gray would be the color now and crusty hard. And no wash cloths. The tons of layout chairs in photos are none existent. The large beds to sun on are ripped to shreds. No cushions on the backs of cheap furniture. One sweet lady brought her throw pillows for the pool. No bartenders and no one waits on you by the pool anymore. They boom the music but we were normally the only ones in the pool. The hot tub has a ladder now to get in not stairs???? The manager was serving people in the hot tub but totally ignoring us. We are assuming a manager because of the white shirt and he went behind the bar. Never were we greeted by anyone beside the sweet continental server. It’s an very poor breakfast. Go off property it’s old cereal they just keep bringing out, milk is not in ice just saranwraped on counter with bread and sometimes croissants. You can have three types of eggs with this poor breakfast. The fruit was like day old black bananas etc. The shower head and air conditioner both have huge holes around them like they over cut the wall and just left it open?!?? We left the hotel early and booked another. And they did give us a small prorated credit back. Super sad we used to stay here twice a year for many years. They need a full remodel.