Excellence Riviera Cancun

My wife and I spent our 10th wedding anniversary this past week for an amazing 10 nights. The resort as a whole was amazing!! A special thanks to a few staff members. Mario, the Excellence Club pool 9 concierge is amazing. He provided us the most amazing customer service ever and made our stay special. He is a hard worker and happy every day. He truly loves his job and making everyone’s stay memorable. He arrived super early to set up and decorate our pool bed on our anniversary! There are no words to express how awesome Mario is!! Elizabeth was our pool waitress and she never let us go empty handed! She was awesome! Also a special thanks to Alejandro the Guest Service Manager. He is amazing, he assisted us prior to arrival and checked on us throughout our stay. Truly, the entire staff is amazing, from the housekeepers to the bartenders in the evenings, every staff member made our stay amazing and memorable. We will be back for sure!

We recently completed a five-day celebration at Excellence Riviera Cancun, staying in the Excellence Club Two Story Rooftop Terrace Suite with ocean views. Having arrived early after our noon arrival at Cancun airport, we were delighted to relax at Las Olas, enjoying outstanding appetizers and cocktails while taking in the scenic beachfront atmosphere as we awaited room check-in. Culinary Excellence Throughout... The resort's dining options impressed us tremendously. We enjoyed an authentic Northern Mexican experience at Agave with a special visiting chef, and while we ventured out for several group dinners—including Thursday evening at Rosewood Moyakoba and a memorable dinner at Ilios in the Playa del Carmen area—the standout moments came at Magna, the exclusive Excellence Club member-only restaurant. Saturday's breakfast at Lobster House featured exceptional service from Benjamin, who graciously offered us authentic Mexican breakfast dishes beyond the standard menu. This experience was matched only by our breakfast at Magna, where Restaurant Manager Hugo remembered us from a prior conversation and arranged for Executive Chef Gonzalez to prepare a special off-menu Mexican dish. These touches of genuine hospitality elevated our stay to five-star status. Spa and Overall Experience... Between our social activities, we found perfect rejuvenation at Miilé Spa by Excellence Riviera Cancun, where we felt completely recharged and relaxed. The Only Caveat... The central Riviera Maya region experiences significant sargassum during late June. While this is entirely beyond the resort's control, it did limit beach use. However, the exceptional service, world-class dining, and superb spa more than compensated for this seasonal environmental factor. Final Thoughts... This was an absolutely blissful five days that we wholeheartedly recommend. Having previously visited the newer Excellence El Carmen in Punta Cana, we can confidently say that Excellence Riviera Cancun demonstrates the seasoned excellence, attention to detail, and genuine focus on service that El Carmen is still developing. While El Carmen shows promise, it hasn't yet achieved the well-oiled operational polish we experienced here. We're eager to visit Excellence Punta Cana next—a property I enjoyed over 20 years ago—to experience Punta Cana through the lens of one of Excellence's more established and proven flagship resorts. Excellence Riviera Cancun has set a high bar. 5-Stars, without reservation.

We have just returned from our 19th visit to Excellence Rivera Cancun which makes a grand total of 30 visits to Excellence resorts. Returning to ERC always feels like coming home! There are so many resorts that offer delicious drinks and food, entertaining activities, luxurious suites, amazing choices of pools, and tropical landscaping. ERC has all those things for sure, but what makes it rise above the others in our opinion is the AMAZING staff. So this review will focus on some of the many hard-working people who are the main reason the resort is so successful. And why we keep returning! We loved the Honeymoon Suite 7057 and look forward to staying there every time we return. We were quickly checked in by JESSICA in the EC lounge. We also had the pleasure of meeting ALEJANDRO, the awesome new Guest Services Manager and reconnected with DAVID at the front desk in the lobby.. Then it was off to the Kitchen Table where we were warmly greeted by long-time favorites, CARLOS , YULISSA., EDY, and manager CHRISTIAN POOLE. Don't miss ordering a custom omelet from MATEO, who is the best omelet maker ever! While we were enjoying lunch at Las Olas overlooking the ocean, FERNANDO, the Food and Beverage Manager, dropped by to say hello. JOELand ITAMAR at the EC pool were all smiles as always. Dinner the first night was at Magna. We enjoyed the bacon wrapped scallops and the chicken cordon bleu artfully prepared by CHEF MARUCIO and served by EDGAR.. It was so nice to catch up with JEN in her new position as manager of Magna, We enjoyed CLAUDIA TREVINO's beautiful voice for the evening's entertainment. Day 2 was our 36th wedding anniversary, and we were surprised at the breakfast buffet with the delivery of an assortment of tasty treats with a chocolate Happy Anniversary sign on it. Thank you. CARLOS, for that and for finding the passion fruit juice that I love. On the way to the lazy river, we had a chat with RICARDO, one of our favorite bellmen. Lunch at Las Olas with KEVIN was very tasty. Don't miss the carnitas! Our anniversary dinner in the wine room at Chez Isabelle was over the top in every way. Thee vase of white roses, the special plate of desserts, and the anniversary plaque on the table were such thoughtful touches.. CHEF DAVID and CHEF ARMANDO outdid themselves on preparing the beef Welington and the original mushroom crepes. Our server MARCO. was very attentive. JUAN continues to do a great job as manager at Chez. Our 3rd day started at Aroma with RAQUEL for a quick breakfast of coffee and pastries. Don't sleep on Flavor Market for dinner where HUGO was our server! We devoured a huge assortment of delicious appetizers prepared by CHEF DAVID.. Afterwards I was so full that I could only order the gazpacho. Pace yourselves! We had lunch at Lobster House with GERONIMO one day and CHRISTIAN FLORES another day.. The fish tacos and the flavorful caprese sandwich were both delicious. We also enjoyed dinner at Oregano with MARCELO where the smoked salmon and chicken gorgonzola were especially tasty.. We had the unexpected pleasure of visiting with PEDRO CANUL who was at ERC for the day from his job at the corporate office. We truly miss him at ERC. Our farewell dinner was at our favorite Chez Isabelle.where we were once again well-taken care of by CHEF DAVID and CHEF ARMANDO. It is always so great to reconnect with our 1st and forever friend, LUIS EK. His friendliness and level of service and attention to detail on our 1st trip to ERC were the reasons we booked the 2nd trip, And we never looked back! We love ERC and the amazing staff who work so hard to ensure each guest has a memorable vacation. Already counting the days until we return.