Lo Nuestro Petit Hotel

Everything seemed ok until we went to bed and the noise from across the street was unbearable. Music blasted each night until 4am. You could feel the bass in your body and hear the music, even with earplugs in. We asked to move to another room but this wasn't possible. The owners started out friendly but quickly became extremely rude and defensive. For our last few nights they offered us earplugs and money to go out but we were exhausted from the lack of sleep (and didn't really want to stay our until 4am...). We ended up finding another hotel at our own cost for our last night. The owner refused to provide a refund. It ruined our time in Tulum because we were too tired to make the most of the tours we had organised. I can't even begin to explain how rude the owner was to us. DO NOT RECOMMEND

The owner promised me to send an invoice. He didn't. I was writing 3 e-mails and calling them in Mexico - they promised me to send this time - really. After almost 4 weeks later I am still waiting for the document, which I need. This is really disappointing! The room was ok, but the neighbor was doing some renovations and it was really noisy and hard to find sleep. NO MORE - GRACIAS !

We stayed at this cute little hotel for four days over the new year period. It was fantastic. We had a spacious room on the ground floor which had everything that we required. Would certainly recommend this hotel. We arrived late in the evening and the owner was still on site to welcome us and show us to our allocated room. The female owner was also extremely helpful with information about places to visit etc whilst in Tulum. The hotel was located within the centre of Tulum which was ideal for us