I prepaid for four nights and left after only two. I was having trouble sleeping because the bed was uncomfortable for me and the a/c was noisy and blowing right on me while I slept.
The hotel offered to move me to a different room but my back was bothering me by then and I wanted to find a hotel bed.
It's a beautiful property and I enjoyed the setting in Tulum centro. It's about a 1km walk to the main Avenida which is a real treat with all of the different shops and restaurants. However that is farther than I wanted to walk for a coffee or a drink, as it turned out, and the hotel doesn't have a bar or coffeeshop. And I found the room spartan for my tastes. Tiny coffeemaker - bring your own filters and grounds.