After taking a long time to check in, the reception staff were very inattentive. After two hours in the room, they opened the door for us, it was another guest, they called us to the room telling us that this is not ours, that they will move us in a very rude attitude. Clearly that was not our fault and they asked me who helped me, the staff did not even show up to know who and I described it to the people at the reception, the annoying lady told me again that we had to move and I told her no, We didn't want to, we would only be there one night and it didn't seem to me at all that they bothered us much less with that attitude, when they were trying to rest. If they had a communication or logistics problem, they handled it in a very poor way.