Gran Hotel Diligencias

Very good hotel with the best location for tourists in the port of Veracruz. It is an old hotel, although remodeled; the rooms are spacious and the furniture is unluxurious but functional. The staff's service was very good. Its rates are acceptable and with luck you can get a special price, depending on the season. I think it has an excellent location-price-service ratio.

The location is the only plus. I booked a king junior suite - room 402 and my expectations were severely let down. My issues: 1.The A/c in my room, while cold, would not shut its self off based on either high or low temps set. 2. My rooms smelled damp, had signs of water damage in bathroom, in ceiling, and bowing in floors. 3. The shower in my room had stains at every jet of the whirlpool. The shower also sprayed water all over the bathroom because of no curtain. 4. The design of the bathtub is unsafe for stability. The provided rubber bath mat for inside the tub was so stained it it was yellow and brown-unusable 5. No floor bath mat or towel was provided to stand on to dry off 6. Half the outlets in the room were not working 7. Missing faceplates on outlets are unsafe for children 8.My room 402 key reader was malfunctioning constantly and it took minutes to get it to read the keycard 9. There was drops of paint on mirror, in tub, on floor 10. No outlets within 10 feet of bed This experience was at best a 2 star hotel. The hotel is pretty on the outside, crusty on the inside. The maintenance/renovation crew at this property have a lot of work to do.

Excellent attention, very clean the room in very good conditions the location with a lot of atmosphere, small but pleasant pool