Imperial Veracruz

Many problems internet and tv didn’t work, the AC didn’t work, the elevator didn’t work. No hot water and there was mold in the bathroom. We mentioned all of these thing the the reception and they were all. Very rude and just said “sometimes that’s just how things are here” I would have just left and found another hotel but I had already paid for it.

We couldn't get in the Diligencias, which for its parking and other amenities is one of be Mexico's best. The Imperial is also only 50 meters away and facing the zocalo and features not just location, but superb service. If you have a car, Victor the concierge is there to help. A large framed print shows the building 200+ years ago and surely the classic ornate elevator in the lobby is one of the first installed in Mexico. Between the Diligencias and the Imperial, the traveler can't lose.

The hotel is right downtown in the Zocalo and on the central plaza. While it can get noisy at night, especially on the weekends, closing the doors helps. Plus, the music is charming to listen to. The hotel is historical, and the staff are improving it bit by bit. The rooms and beds are impeccably clean. The breakfast is delicioso. It was fun to step outside,have a beer on the plaza, and people watch.