Fiesta Americana Merida

The hotel is very nice and the staff is very friendly and attentive always, I highly recommend it

The hotel is beautiful and has an excellent location. Although the facilities are somewhat old, they are kept nice and both the bed and the pillows are very comfortable; the Fiesta Club service is excellent. However, the customer service was terrible: the shower water came out cold and the staff showed minimal effective responsiveness to solve the problem.

The service was excellent, the areas were impeccable, and the attention was unbeatable. Recommended. Thank you very much. I will definitely return.