Hotel Grand Mayab

Avoid this place! Total tourist ripoff. Went here today as part of a Chichen Itza tour and was charged €10.89 ($12.50usd) for two small Coca Cola cans as they really plague you for tips. Had water with me from the tour and they werent going to allow me drink this only for the the tour guide intervened. The shop was some small ornaments which are also overpriced $25Usd - i have seen them elsewhere in Mexico for $4 yet they claim it's "all made locally". Finally, the toilet also comes with tip coercion. They try to squirt soap in your hands and give you paper to dry them (despite me saying no!) and ge got annoyed when I refused.. i did it myself instead and walked off depsite his protests! Overall, a complete shambles of a place but unfortunately some tour companies still try to give them business. AVOID AVOID AVOID

Stopped here on a tour to chichen itza pyramids, I was on a official tour, supposedly? , I bought a gift in the venue gift shop and was charged twice after they told me the contacless transaction I had made was declined and the machine had frozen so couldn't print decline notification, they bought another contacless machine and the transaction went through, unfortunately for me so did the first transaction same amount £110 twice one minute apart, my bank are investigating so hopefully will get one £110 back. As earlier reviewer has said this gift shop is a scam and the hotel is obviously part of this, if you visit this place please pay with cash and make sure you read the receipt, a fool and his money are easily parted and I am that fool sadly, dont get duped.

Our bus tour of Chichen Itza included a Mexican buffet lunch at Hotel del Real Mayab (outside Kaua). I had no idea that this was a hotel. We never saw it. I was a little skeptical when the bus pulled into the parking lot..there were 3-4 other tour busses already there. We were greeted by the owner, a sample of a fermented honey liquor, and prayers by the resident Curandero. The blessing included some incense and green herbs dipped in water. We were then led directly to one of two buffet lines. The servings were generous, freshly prepared, and hot. We were promptly seated. …plenty of seats available. Our tour included a complimentary drink. The waiters were prompt and eager to serve. After lunch, we proceeded to the adjoining gift shop, which featured many obsidian stones and carved gifts. There were more Curanderos (Shamans) available to bless your purchases. The lunch at Real del Mayab, was a perfect break after our Chichen Itza tour. I definitely would return.