Ibis Fes

My experience was wonderful. The staff is professional, kind, and willing to be of assistance. I, personally, thank Zineb, Billal, both Mohammed, Youness, and Nora. You have contributed to my lovely experience. For this reason, I will continue to spend my Fez visits (which are often) here at this Ibis.

The hotel is very clean and well maintained. The rooms are comfortable and soundproofed, you sleep really well. The staff members are very welcoming and helpful, always smiling. The breakfast is varied with local products and hot options. The location is convenient for reaching the Medina and the pool is a real plus for relaxing after a day of sightseeing. We had a great stay, I recommend it

Currently staying at this establishment until the 21st, the situation is appalling. As a hospitality professional, I am shocked by the overall negligence. This hotel is soulless and left to its own devices. The absurdity of the service and the towels: Pool: They first tried to give me dirty towels while insisting that they were clean. Overall, there are not enough umbrellas, not enough lounge chairs, and not enough towels. On two occasions, when arriving at 4:00 PM, there were no towels left available. Instead of doing what was necessary with Housekeeping, the staff simply invited me to go up and get my shower towel up there in my room. The zeal of security: The height of absurdity? Another day, I was stopped by hotel security because I was trying to take my pool towel up to my room to keep it for the next day. Procedures constrain the guest to compensate for the hotel's shortcomings, but never help them. Hygiene and Room: One day, I returned to my room: it was clean, but there were simply no towels. Impossible to take a shower. More generally, the cleaning is superficial (you shouldn't look in the corners) and the pool tables are not cleaned; you regularly find dirt on them. Technical and Dining: For the first eight days, I only had lukewarm water in the room, and then a miracle! At the restaurant, the menu is already quite simple, but on top of that, there are really only six to seven dishes available. Regarding payments, it is impossible to charge a drink, a meal, or any extra to the room: everything must be paid in cash. Not practical at all for an international group. Medical Emergency (The point of no return): My daughter fainted, and I had to ask for a doctor at the front desk. I was first told that the manager was going to see if it was possible. Afterward, I asked if they could advance me the consultation fee since I lacked cash and that I would obviously pay the hotel with my card. The answer was a simple no. However, Paid Outs are common in the hotel industry, especially for emergencies like that. Since then, no staff member has asked me if my daughter was doing well. The staff is left to fend for themselves, there is no standard. We do see one or two people in the offices from time to time who look like managers, but I have never seen them on the floor talking to or greeting guests. Apart from a nice receptionist, the breakfast waiter, and the pool lifeguard who isn't mean but completely without any standards (Mr. dirty towels), this hotel is soulless. Too bad, the pool is nice and the location is very interesting.