Tombouktou Fez

The hotel grounds are just lovely and it is very quiet. The pool is clean and cool and the courtyard is a welcoming space to spend time in. We had a dinner included with our tour that was tasty and the buffet breakfast the next morning was good enough, although the ham tasted a little off, to be honest. Our room was very nice - tucked away in one part of the riad, with the main hall area decorated with artwork from along the ancient trade route. Each room is named after a stop on that network, which is kind of cool. Our air conditioning worked very well and the room was well-appointed, but I found the beds too hard for my taste and did not have a good night sleep. By far the firmest bed I’ve ever slept on. But that was the only real negative.

We made a reservation on booking, and when we arrived the hotel manager told us that all the rooms are full and we have to find another hotel to stay in. It was almost midnight so that was very difficult. He pointed us to the hotel across the street, but that hotel was expensive, very cold and had no hot water. The manager also told us to cancel our reservation, which means we had to pay for cancelation. The hotel also has a lot of stray cats just running around and walking on the furniture. There is a high chance od getting a disease. I do not reccomand this hotel to anybody!! Don't go there. It was terrible! Just terrible.

SCAM ALERT, DOES NOT CARE ABOUT BOOKING RESERVATIONS, DOES NOT FEEL SAFE, SCAM ALERT! So we visited Fès as a group of four students. We got cheap flight tickets ad cheap booking- hotel Tombouktou (or so we thought... 😡) We arrived at midnight to the very dark and shady enterance of the medina. Taxi ripped us off with the "I don't have change" trick and as we got to our hotel (Tombouktou) the owner said he was fully booked for the night and can't accept us... Although we had a reservation on booking! So he decided to "do us a favor" and he took us to a hotel across the street. Both the owner of the new place and him told us that this hotel is more expensive and "better", and was double the price for a 4 beds bedroom. We told the Tombouktou manager that this is not acceptable but he was very unfriendly.. and told us he will accept us tomorrow and that we have to cancel our booking because that's their "policy" ? .. We had no choice but to accept to stay in that hotel across the street, because it was nearly midnight. The room was cold and they promised us hot water but there was none.. So the next day we checked tripadvisor and people actually had to spend the night outside, so.. I thik we were actually lucky... We woke up early and found another place on tripadvisor called Riad la bauge de kenza, they accepted us and were very friendly, had hot water and private rooms and was about the same price as the hotel across the street of Tambouktou - where the manager will scam you if you will arrive at night (I have a feeling its a power play they do if you arrive late because you litteraly have no other option than accept if you don't want to stay on the streets scared of being robbed. So book somewhere else or you will end up paying more than you planned for a place that doesn't feel safe and is generally not worth it.. Rather go for a more expensive on web but the same price in reality, in the first place.