Riad Said

Remarkable welcome, attentive staff to the needs of the clientele. Excellent meals on site. A room and a terrace available with a breathtaking view of the Medina.

Convenient medina location Riad Said was exactly as presented...AMAZING! Primarily, the staff was exceptional! always happy and eager to help with any request! We had multiple meals and the food was delicious frankly some of the best (especially the pastilla!) we had in all of Fez. Each room is uniquely different but all in the group were comfortable and happy with accomodations (don't choose upper suites if you have trouble with stairs) and were an excellent value. The rooftop relaxation spaces provided amazing medina and beyond view. Kudos to Riad Said!

I stayed at this riad said hotel in Fès Medina and would not return. Below are the key issues I encountered. Breakfast: The breakfast is basic and fixed – just bread and two eggs per person, nothing else. When I asked for a third egg (just one extra), I was told "not possible🍎 everyone gets only two." The cost of an extra egg is minimal, but the inflexibility and poor attitude were frustrating. Bottled water charge: We asked for bottled water and were given it without mention of any charge. At checkout, however, I was charged €3.20 per bottle – more than 4x the price of water at the small shop just outside (only €0.80). I told them that if they intend to charge, they must inform guests beforehand. Their reply was "all hotels charge for bottled water," which is simply not true. Many hotels provide complimentary water, and at the very least, a hidden fee of this kind is unacceptable. Room condition: · The room had flies throughout the stay. · Lighting was extremely dim – even with all lights on, it was hard to read at night. Value for money: With a room rate of nearly €200 per night, I expect reasonable service and transparency. Unfortunately, this riad failed on both counts. Location note: The riad is in the Medina – not too hard to find, but first-timers will definitely need someone to guide them. Overall, I cannot recommend this place.