Riad Etoile D'Essaouira

First, I want to say that the staff were wonderful. The young women working at the hotel were exceptionally kind, helpful, and professional throughout my stay. They have absolutely nothing to do with the problems I experienced and deserve recognition for their warmth and dedication. Unfortunately, my overall experience was very disappointing. The first issue was the constant noise from repair work being carried out on the roof directly above the guest rooms. The loud hammering started in the morning and made it impossible to rest. What surprised me most was the apparent lack of common sense. Most hotels would normally avoid carrying out noisy construction work directly above occupied rooms, or at least warn guests in advance. Here, it seemed to be considered perfectly normal. Apparently, the disruption only affected the paying guests trying to enjoy their stay, not the owner carrying out the work. From his perspective, everything appeared to be business as usual. To address the noise issue, I agreed to move to a different room on another floor. After several nights in the new room, I woke up covered in numerous bites on my arms and legs. I personally showed the owner the bites on my arms and also provided photographs. Despite the obvious evidence, he completely dismissed the possibility of a bed bug problem and refused to seriously consider or investigate the issue. I understand that any hotel can occasionally face unexpected problems. What was most disappointing was not the possibility of bed bugs itself, but the complete refusal to acknowledge the situation despite visible bites and photographic evidence. It is a real shame because the staff were genuinely lovely and did their best to make guests feel welcome. Unfortunately, being woken up by hammering on the roof and then having obvious bite marks dismissed out of hand by the owner overshadowed the positive efforts of an otherwise very kind team. Photos of the bites on my arms are attached to this review.

Very disappointed by the welcome and lack of hospitality. When we arrived, we were told that the hotel was full even though it seemed almost empty. A few minutes later, we booked a room on Booking in front of the property, and the reservation was immediately accepted. This kind of behaviour gives a very bad first impression and does not reflect the welcoming values expected of a hotel. Bad breakfast

Hotel Location was good in the heart of Medina with beautiful shopping street. Hotel was clean and also has library. It was nice and memorable stay with delicious Moroccan breakfast. There was a girl at the reception named Amina. She was very helpful and extremely kind and also having good Customer Service and good knowledge about the city.