Jet Eldo La Palmeraie

lovely hotel, lovely grounds and staff are so friendly,olny downside it is a french hotel and u do have to ask for english information,but would recomend as a good value holiday, u are a bit away from marakesh but hotel runs a free shuttle bus

I was completely amazed at the lack of service provided by this hotel. We were often ignored at meal times by the staff in the restuarant. If you are fluent in French you may stand a better chance. Completely unforgivable was the state of the tables. Dirty, stained tablecloths were simply shaken and returned to the table, we had sit and wait while dirty crockery was removed. It would be far better to use a quality paper cloth, more ecological than attempting to wash the poor quality linen that had seen better days. The bedroom linen was equally poor, stained, unironed and had seen better service. In the bathroom the shower was broken, our towels did not fair any better, glasses in the room where not replaced daily and bathroom was not cleaned. The terrance was covered in ants, making it impossible to sit out to overlooked the rubbish that was spilled on the path. Plus points there are a few, the swimming pools were kept very clean and the surounding areas washed down daily. This hotel has huge resources in terms of space, lounges and bars and equipment. If staff training could be brought up to standard this could make the whole experience much better. The constant sunshine helped us to offset the disappointment. One the last day we met up with a Thomas Cook rep, and although we did not travel with Thomas Cook she was symapthetic, said she would flag our comments up to the management. I travelled with my brother and the cost was £1,360.00 for 5 nights. We could have done a lot better in quality, service and location!

Overall we had a great time at the hotel. The hotel caters mostly for the French and Moroccan clients – although I believe this may change next year as the hotel is included in a UK brochure. We actually didn’t mind this. We don’t have kids so can’t comment on kids clubs and didn’t go to see the evening entertainment so can’t comment on that either. Note: the hotel is known as the Eldorador locally – when we got the airport the taxio driver didn’t know were the Jet Eldo was!! I’ll try not to make this review too long! Room - adequate sized room with daybed which would be 3rd bed I think. Small balcony, air-con, fridge with fresh large bottle of water daily and flat screen TV. Bathroom is fairly large. Plenty of cupboard/hanging space. Seemed to have been recently painted, however furniture was a little tired, but bed comfortable and very clean. Grounds –well kept grounds with lots of things to do. Tennis, table tennis, archery etc. 2 pools - the activity pool which had the louder music and kids pool next to it. The ‘Zen’ pool had no music – although sometimes you could hear it from the activity pool! Both pools areas always clean and tidy with plenty of sun loungers and umbrellas. Bars – a couple of bars at the complex, one near the pool you have to go up steps to the terrace to get to and another next to the restaurant. Food - food was Mediterranean and Moroccan buffet. Salads and lot of fresh olives, cooking stations and freshly made pizzas every day. No chips thank goodness! Good standard of food if a little repetitive by the end of the week. Staff – all the staff were very friendly. Most spoke at least a little English – but a little pigeon French seemed to go a long way! We also used the shuttle bus which was free and very handy! All in all a good standard of hotel approx 15-20 minutes from the centre of Marrakech. Nothing else is near the hotel so if you do want to go anywhere a taxi is needed. We had a very relaxing week and would return again. Feel free to email me if you need any information or have any questions about the resort.