Labranda Targa Club Aqua Parc

We stayed here last week, my review is true and accurate and based on our experience. Spacious hotel, check in was friendly and as we arrived in the morning we had to wait for our room which was to be expected. Once our room was ready we was shown to our interconnecting room which was spacious and nice and the Aircon was great. The staff were also very nice from cleaners to bar staff. The food was hit and miss and a couple of times we struggled to find something we could eat and enjoy, the pizza station was the go too for our kids but I was surprised they were not allowed to go up for another pizza on a few occasions as the guy who was making them told them they were only allowed 1...very strange as we were all inclusive. Most of the entertainment team were ok but we felt we weren't welcomed as well as other nationalities and one guy took my son's girlfriend's mobile phone to take a video but he decided it would be a good idea to add her on what's app and then message her to ask her thoughts she was good looking and asked her age, obviously she didn't reply and because of this he was quite awful with us as he wanted even look at us all. When my son's girlfriend wanted to sing karaoke he blanked our table until we got his attention and as he took her song choice he made no eye contact or acknowledgement to any of us, when she got up to sing he had a go at her a couple of times as she said it was the wrong song which led to her getting frustrated with his words and told him so also. At the end of the night my son's girlfriend had a go at him and told him a few home truths and his response was to walk away mumbling. He did, however apologize for his behaviour so will give him that. The all inclusive bars closed at 11pm and the lads behind the bar in cosy bar and pool bar were absolutely fantastic. They did have a sports bar which was a paid bar after the main ones closed and I went there to watch the France v Paraguay game and a lot of french and Morocco people in there, I left at 1am and it was still open so I thought brilliant I'll go in there to watch the England v Mexico game...what happened next blew me away and made me very upset. I got in there about 11.30pm, sat down with my drink that I got from the all inclusive bar ready to order a paid drink when that was finished. Next thing the manager came over and said you have to leave, no English allowed. What the hell I thought? Why do I have to leave? We are closing now and you have to leave. At this point I was livid and was told then that you English have to watch the game in the conference room but no drinks are allowed...talk about discrimination and a slight hint of racism towards English paying customers. This behaviour was also the same to other English couples after I left the bar...in my opinion that is disgusting, I pay my holiday the same as everyone else and to be treated like this is terrible. Would I go to that hotel again, not a chance!! No problem with the rooms or majority of the staff but management needs to have a good hard look at themselves as I never expected to be discriminated against for paying an English guest.

Hotel, room, and restrooms are impeccable. The free shuttle service is very convenient. Varied and quality food. The entertainment service is a bit below what we have experienced in similar hotels, and the kids' club is non-existent. On Monday, the entertainer was nowhere to be found, on Tuesday she was absent due to a meeting, and on Friday she had to leave early. No mini disco for the little ones, a big disappointment for our child. I chose this hotel for the facilities for children, especially the slides in one of the pools, but the service was not up to par; it's a shame because everything else is impeccable. We enjoyed the camel ride offered by the hotel.

We had an excellent stay at this hotel and we recommend it without hesitation. The hotel is very beautiful, clean, and pleasant. The two pools are stunning and very well maintained. A big shout-out to the entire animation team who work hard to entertain the vacationers. The animators are dynamic, smiling, offer numerous activities throughout the day, and create a very good atmosphere. The entire staff is extremely kind and always attentive to the guests. We would like to extend a special thank you to Leila, who took care of our room. My son fell ill during our stay, and she showed exceptional kindness. She regularly checked on him, was very considerate, and we were deeply touched by her kindness. We also thank the hotel for its responsiveness: a doctor was contacted quickly, and the medications were brought directly to us, which greatly reassured us. Finally, we ate very well throughout our stay, with varied and high-quality meals. Thank you to the entire team for this wonderful vacation. We leave with very good memories and will return with great pleasure!