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Reviews from Guests

4.0/5

tripadvisor

758

Reviews

from real guests

Manugiorgia

1

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5

The establishment itself wouldn't even be bad, but what happened during the stay was unacceptable. Charges for consumables and services were applied without any clear and visible price list being displayed. As a customer, I expect to know in advance how much what is being offered costs, not to discover it at the time of the bill. In the tourism sector, transparency is essential. Offering drinks or other extras without clearly indicating the prices only creates confusion and leaves a poor impression. When I brought up the issue, I did not receive satisfactory explanations nor the feeling that the matter was taken seriously. It's a shame because Marrakech is a beautiful city, but this incident spoiled part of the experience. I advise future guests to always ask for the price of anything before accepting it. I would not return and I would not recommend it.

PLIMER94

4

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5

Not the easiest to find and its not the closest to the centre but nothing a cheap taxi ride cant reach. It's very Moroccan style which is cool, we were lucky to have the rooftop room which was unique and lovely. The hotel also has a small pool and a nice dining area. When entering the hotel for the first time, the staff were lovely and made us mint tea while going through a map of the area and the best places to visit which is a great touch. We went at off peak season and some repairs were taking place on the rooftop which is the only reason i have rated it slightky below 5 stars. The breakfast is also nice although it could be made fresher. Staff did do everything to meet all our needs though preparing breakfast before opening times etc. Well worth a visit if you are ok slightly being out of the centre.

Jet30950480655

5

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5

We were super well received. Very beautiful and spacious rooms. Bed and everything great, fantastic food. Very beautiful space. Definitely a good option for those who do not want to stay too much inside the Medina