Riad Les Hibiscus

Wonderful stay at this Riad. Family run business and they couldn't be more welcoming. Located at the end of a narrow alleyway which at first seems unsafe but is actually a bonus, away from the chaos of the Medina. Beautiful rooms, lovely traditional Moroccan breakfast. Would definitely visit again.

I have a small tour agency in Australia and booked Riad Les Hibiscus for my guests for two nights, 21 and 22 March. The booking was made direct with Sophie, the owner, by email and WhatsApp and paid in full two weeks in advance. I reconfirmed the booking by email on 20 March, the day before the guests’ arrival and provided the driver’s contact details. On the morning of the guests’ arrival I was informed by the driver that the room was not available for that night, only the second night of the booking. No explanation was provided, no alternative accomodation was provided, I myself received no communication from the riad owner or manager and had to scramble to find and pay for alternative accommodation for my guests, at an hour’s notice. Despite calling the owner, sending WhatsApp messages and emails, I have received no response from her whatsoever. The riad manager, at my request, offered a complimentary dinner for the guests the following night when their room was available and has now refunded me the cost of the unavailable night in cash after I had to visit the riad in person today. Although I am now not out of pocket, this was a very unsatisfactory experience and the complete lack of communication from the owner was both rude and unprofessional and created an unnecessarily stressful situation for both me and my guests who had to move riads during thru two days in Marrakech. I do not recommend this riad.

Hotel with lots of charm, is cozy, nice and very well located. The deal is great, to the point that I forgot something when the trip ended and they took it to the airport... When I come back I definitely repeat!