Riad Mandalay

This riad was absolutely nothing like advertised and should not be listed as a four-star property. In my opinion, it would struggle to qualify as even one star. The entire place felt dirty, unsafe, and badly maintained. There were exposed plug sockets hanging off the walls, broken furniture in the bedroom, and the bathroom facilities were awful. We were given one towel that was dirty and ripped down the middle, the toilet seat was broken and didn’t stay attached properly, and the shower couldn’t even be mounted on the wall so had to be held by hand to wash. The pool was completely unusable due to dirt and bird droppings, and there was bird mess on the tables and chairs in the breakfast area where guests were expected to eat. The upstairs outdoor space looked more like a dumping ground for old furniture and possessions than a relaxing guest area, and all of the sunbeds were broken. The riad was also advertised as having a hammam and spa facilities, neither of which were actually available during our stay. We raised our concerns while we were there and were told we would be moved rooms, but this never happened and nothing was resolved. The only positive thing about this riad was Abdul, who was friendly and did his best to help despite the condition of the property itself. I understand standards vary between countries and I was not expecting luxury, but I did expect basic cleanliness, safety, and honesty in the advertising. Unfortunately this property did not provide any of those things.

Do not trust the photos has nothing to do with what we are sold on the site, room for 4 on the ground floor not ready for our arrival, very wet, not very clean, do not lower yourself under the beds ... Ladies who serve lunch not smiling hardly hello Shower towels not change every day and when available, rolls of toilet paper given to the dropper. Swimming pool impassable Only Abdul is super friendly with his guests, smiling, joking, helpful Well disappointed I think we can find much better than this ryad Positive not far from Jema el fna Square 10 min walk about top

I have complained to love holidays this hotel was disgusting , paid for a room with a balcony, got a 10 x 10ft cell with no windows and refused to give me a different room. No bar, no spa. The pool was more like an atrium and was dirty and had a pipe from the ceiling dangerously dangling into it. Was not chancing the bed found a beautiful 3* hotel, and moved straight out