Although the hotel confirmed my airport pickup, no taxi was waiting on arrival. The biggest issue, however, was the payment process. I repeatedly asked to settle my bill during my stay, but the staff kept delaying it. On my last night, my card was finally charged successfully and the amount was debited from my account.
As I was leaving the next morning at 3:30 am, the night staff refused to let me go, claiming I had not paid. Even after showing proof of payment, the owner/manager, Mr. Nasreen, insisted over the phone that I pay again. After 15 stressful minutes, I left carrying my luggage on my own while staff followed and pressured me, even telling the taxi driver that I had not paid.
To this day, there has been no apology, despite the payment clearly going through.
It’s a real shame, because aside from this incident, I had an otherwise great stay.
