Royal Mirage Deluxe

Lovely pool, great location, friendly staff, spacious rooms, excellent breakfast. Great value for money.

I recently stayed at Royal Mirage Deluxe and, while there were some pleasant aspects to the stay, there were also several serious issues that significantly impacted my overall experience and fell well short of what you would expect from a 5-star hotel. As a strict vegetarian who follows Hindu dietary principles, I made it very clear when ordering room service that I do not consume any meat products, with beef being completely prohibited due to my religious beliefs. I specifically asked staff for guidance on suitable vegetarian options. Initially, I was suggested a chicken burger, which immediately raised concerns about a lack of understanding of basic dietary requirements. I requested clarification again and was then offered a pasta dish, which I accepted only after being assured it was suitable for vegetarians. However, when the meal arrived, it contained meat. I took a single mouthful before realising this, which was extremely distressing given my dietary and religious restrictions. This was not a minor mistake. It reflected a serious breakdown in communication and basic food safety for guests with specific requirements. I immediately contacted reception to explain the situation. Unfortunately, the response lacked urgency, empathy and any meaningful resolution at the time. What made the situation even more disappointing was at checkout I was still aggressively asked to pay 260 MAD for the meal, with staff insisting it had been signed for. There was no acknowledgment of the error in providing incorrect food, no apology, and no consideration of the distress caused. The approach felt confrontational and dismissive rather than guest focused. I would also add that the gym facilities were not reflective of a 5-star standard. The equipment and overall setup felt very basic and the amenities were limited compared to what would reasonably be expected from a hotel in this category. Overall, while parts of the stay were enjoyable, these issues around dietary safety, guest handling, billing, and facilities are significant and should be addressed. I would strongly encourage management to review staff training around dietary requirements, improve procedures for confirming meal suitability, ensure more appropriate handling of guest complaints, and upgrade fitness facilities to meet 5-star expectations. I hope this feedback is taken constructively so future guests do not have the same experience.

Smiling staff, warm welcome Supervision, presence and follow-up of the manager ( Saad ) during each stage of our stay. To improve the sound insulation of the walls at the level of the rooms.