Very disappointing stay.
If you value your sleep, don't stay here. The noise coming from the Nobu rooftop area is unbearable. The evening starts with loud music from the rooftop venue, followed by people shouting outside, then cars sounding their horns and traffic noise that continues until around 6am. For a hotel that markets itself as a luxury destination, getting a decent night's sleep was almost impossible.
What made the experience even more frustrating was that I specifically requested a room away from the noise. Despite this, I was moved to a room almost directly opposite the source of the disturbance. When I raised concerns, I was assured that the new room would not be affected by the noise. That turned out to be completely untrue.
The service throughout the stay was surprisingly poor for a hotel of this standard. The service is slow and unorganised. Check-in involved three separate staff members and counters. In contrast, at check-out there was only one person handling departures at a separate reception desk, resulting in delays and an underwhelming end to the stay. More generally, requests were not handled effectively, communication between staff appeared lacking, and there was little sense of urgency when guest concerns were raised.
The hotel itself has attractive facilities, a good location and some lovely staff, but neither can compensate for sleepless nights and service that falls well short of five-star expectations. Given the rates charged, I expected a relaxing and polished luxury experience. Instead, I left feeling frustrated, disappointed, and unlikely to return.
