Agyad Maroc

The welcome was pleasant. The stay went well. Beautiful pool. Quiet and relaxing

The hotel itself is dated/dilapidated, the bathroom was the worst, a barely working shower, rusty sink tap, no towel change for the 4 days we were there. Air conditioning didn’t work. The balcony had no furniture on it and littered with dead flies! The pool was freezing, too cold for the kids. Sunbeds were old and broken. Please do not take your young children here, it’s not safe. Shame on ‘On The Beach’ for even advertising this hotel. Can’t fault the location of this hotel, 10 minute walk to the beach and 10 minute walk to Agadir Bay.

The entrance is lovely, the rest of the hotel is awful. We were initially given a room on 4th floor. The door and lock to which looked to have been broken into at some time. My husband has vertigo took one out the window and went to ask for a room on a lower floor. Was glad to move as the room didn't look good at all. The staff were helpful and moved us to the second floor. This is where the problems started. The fridge was not plugged in and looked old and decrepid the door would not close so someone had put a catch on it to keep it shut. The insideof the fridge door was smashed. The plug socket was hanging off the wall. We informed staff who send someone to "fix" the plug. He plugged it in and left, a few days later the fridge was making a racket and one side was too hot to touch. My husband unplugged it and found the socket hadn't been fixed at all,just shoved back in wall . He went and asked for a new fridge which was delivered and installed and was in reasonable condition. Mean while the hob was plugged in by going through a cupboard door so it wouldn't shut and the wiring under the hob was held together with black tape as it was stretched too much. There was 2 rusty air-conditioning units on balcony which didn't work, wiring exposed at the back. Tv didn't work.some sockets didn't work and some coming off wall. The tap in room was rusty and dirty. The one in bathroom was very loose. The bathroom had no ventilation and had mould on grouting and cracked tile on shower step.The mirror was all rusty around the edge and had been stuck ontop of another older rustier mirror!. The ONE OUTDOOR POOL looked clean, however the steps were loose, the rinse shower pouring water from push button instead of shower head. Paint and plaster pealing from all walls. Never any toilet paper in poolside toilet. Electric wires dangling down. Most of sun loungers were broken, the mats on them were dirty. No sun shades or tables on poolside. No restaurant, no snacks available, not even a vending machine. Had to go down street to get everything from local shop. Lights on our corridor didn't work. Light on bottom stairs to pool not working. Everywhere Paint and plaster coming off walls. Staff tried but alot of this was beyond them . Had a friendly maid who kindly left me a bottle of bleach to deal with the giant cockroches infesing the whole room. One was the size of a mouse with the others somewhat smaller. We are quite good at dealing with bugs but this was quite a trial in itself without any of the other issues. The one star is for the staff who tried to help. It is by far the worst experience I've had and I have travelled to many places over many years. It's not a 4star, 2 star best and that's pushing it. I felt like I was in an episode of Fawlty Towers, with Bazil about to turn up to help catch the cockroch 🪳 instead of the rat in the tv series. Also the sea shore is a good 15 minute walk away, it is certainly not near the beach, let alone on the beach.