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Reviews from Guests

3.0/5

tripadvisor

458

Reviews

from real guests

pumba_ni

1

/

5

Shocking standard of hotel that appears to be on its last legs. Safes didn't work, in room phone line didn't work, lift didn't work, swimming pool had tiles falling off the walls. Cobwebs on the...

Pioneer55656920004

2

/

5

The air con didn't work. No ventilation in the bathroom. We paid for 2 queen beds got 1 and a single. Paid for 2 rooms side by side ended up with extra guests between us. When we arrived the beds...

Rloague

4

/

5

Place is easy to find and has a large car park. No tight parks. Room was small for a family of four. Pool is big and warm. 2 spas that are hot. Restaurant was excellent with fantastic staff. Loved...

Facilities Details

Outdoor Pool

Outdoor Pool (seasonal)

Fitness Center

Spa

Hot Tub

Free Parking

Room Service

Bar

Restaurant

Breakfast in the Room

Western breakfast

Room Service

Western cuisine in restaurant

A la carte breakfast

Salad in restaurant

Restaurants

Alternative meal arrangement

Breakfast [buffet]

Coffee/tea in restaurant

A la carte in restaurant

Restaurant breakfast

Breakfast service

Desserts in restaurant

24-Hour Front Desk

Ticket Service

Baggage Storage

Concierge Service

Hiking

Fishing

Cycling

Horseback Riding

Family room

Meeting stationery

Smoke-free property

Non-smoking Rooms

Food delivery

Meetings

Kids meal

Wi-Fi for special events

Invoice provided

Swimming pool [kids]

Elevator

Luggage storage

Xerox/fax in business center

Family/child friendly

Meeting/Banquet Facilities

Laundromat

Laundry service

Heating in public area

Contactless check-in/out

Smoking area

Ironing Service

Dry Cleaning

Daily Housekeeping

Safety deposit boxes

Facilities for Disabled Guests

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Terrace

Daily Housekeeping

Laundry

Dry Cleaning

Anti-viral cleaning products

Breakfast in room

Hygiene certification

Hot water linen and laundry washing

Sanitized kitchen and tableware items

Hand sanitizer

Cashless payment service

First aid kit

Staff trained in safety protocol

Individually-wrapped food options

Daily disinfection in common areas

Doctor/nurse on call

Room sanitization opt-out available

Free face masks

Chinese [Mandarin]

English

Free Wifi

Internet services

Wi-Fi in public areas

Internet

Free Wi-Fi in all rooms!

Designated Smoking Area

Heating

Facilities for Disabled Guests

Non-smoking Rooms

On-site accessible self parking

Elevator

Accessible route to the registration desk

Garden

Proposal spot

Front desk [24-hour]

Safety/security feature

Swimming pool [outdoor]

Service animals are welcome

Gym/fitness

Swimming pool

Spa/sauna

CCTV outside property

Wheelchair accessible

On-site accessible restaurants / lounges

Bicycle parking

Car park [free of charge]

Bicycles

Fire extinguisher

Golf course (within 3 km)

Car power charging station

CCTV in common areas

Smoke alarms

Copthorne Hotel Rotorua in Rotorua Bay of Plenty