Peppers Bluewater Resort Lake Tekapo

3.0 / 5

•

State Highway 8, Lake Tekapo, New Zealand 7945

Reviews from Guests

3.0/5

4,903

Reviews

from real guests

angie525

The location of the hotel was nice. We booked a two bedroom lake view. The service however was not at all up to par. When we arrived, we saw at least 20 staff members walking around in front of and inside reception. But, only one guy was manning the front desk with a line of people. We had to wait at least 15-20 minutes to get helped. When we go to front, our room was not ready (okay no worries) and I asked the gentleman to make sure that for one of the rooms, the king bed was separated into 2 beds as my 2 children each like their own bed. He said he would let housekeeping know. When we go to room, it hadn’t been done. When I noticed a sleeper sofa in the living room, I told the gentleman who checked us in that instead could they simply pull out and makeup the sleeper sofa. He said okay. When we left to go to town, nobody had done it yet, so my husband went back to reception. He spoke to another person who asked him if we had booked the sleeper sofa- which made zero sense to us since we booked the entire space. After going back and forth, we were able to get bed linens and we had to make up bed on our own. Every time we needed something from the reception; we faced similar obstacles. Oftentimes nobody was manning the desk, despite hearing numerous voices in the back laughing and talking and when they did appear, they only created additional layers for us to jump through to get what we need. Also, 2 bedroom apartment isn’t exactly that. It’s one room with bedroom downstairs, living area upstairs (one key went to that) and an entire separate small room (its own key) in front. It’s okay. But, I think this should be explained better before you book; especially if traveling with children. I also agree that place was not stocked properly. I could not find a napkin at all in the kitchen and not even an option to buy bottled water.

Tarja87

Fair rooms, but are very small & the living space was overly large. Stairs to climb with bags, was in a great location. Rooms were missing basic items like milk, ice trays, toiletry packets etc.

8024NZ

Group booking, so no choice in room selection. Our room was the tiniest room ever, petite, 14sqm, awful, though bathroom ok. Bed good size. No room for suitcases. Broken window shutter, dirty and dusty, stained sheets, no electric blanket on one side of the bed and the electric blanket on the other side didn't work. Heat pump very noisy and jammed on aircon. Not good in the middle of winter. Management came promptly and had fixed and replaced what they could. Parking some distance from the room. Meals were in the function room, food ok but like many buffets not hot enough. They do have bigger rooms with views and I'm sure the food in the restaurant will be much hotter, but not somewhere I'd recommend for groups. Staff very helpful.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Concierge Service

Room Service

Skiing

Daily Housekeeping

Tour Desk

Non-smoking Rooms

Cycling

Fishing

Babysitting/Child Services

Fax/Photocopying

Soundproof Rooms

Hiking

Laundry

Restaurant

24-Hour Front Desk

Breakfast in the Room

Packed Lunches

Accessible route to the registration desk

Garden

On-site accessible self parking

Ticket Service

Proposal spot

Baggage Storage

Business Center

Smoke-free property

Elevator

Desk/workspace

Car park [nearby]

Food delivery

Professional-grade sanitizing services

Air conditioning in public area

Meetings

Kids meal

Wi-Fi for special events

Anti-viral cleaning products

Tours

Service animals are welcome

Estonian Spoken

Sterilizing equipment

Japanese Spoken

Hygiene certification

Western breakfast

Luggage storage

Xerox/fax in business center

Restaurant [halal]

Wheelchair accessible

Wi-Fi in public areas

Body thermometer

Coffee shop

Breakfast takeaway service

Car park [on-site]

Salad in restaurant

On-site accessible restaurants / lounges

Hot water linen and laundry washing

Alternative meal arrangement

Coffee/tea in restaurant

Bicycle parking

Car park [free of charge]

Bicycles

Chinese [Cantonese]

A la carte breakfast

Alcohol

Laundromat

Vegetarian restaurant

Restaurant breakfast

Fire extinguisher

Safe dining setup

Physical distancing of at least 1 meter

Chinese [Mandarin]

Sanitized kitchen and tableware items

Hand sanitizer

Breakfast [continental]

English Spoken

Hindi Spoken

Heating in public area

Daily disinfection in all rooms

Contactless check-in/out

Cashless payment service

First aid kit

Protective screens in common areas

Desserts in restaurant

CCTV in common areas

Security [24-hour]

Check-in/out [express]

International cuisine in restaurant

Staff trained in safety protocol

Restaurant dinner

Soup in restaurant

Smoke detector

Safety deposit boxes

Individually-wrapped food options

Daily disinfection in common areas

Doctor/nurse on call

Indoor venue for special events

Facilities for Disabled Guests

Free face masks

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Concierge Service

Room Service

Skiing

Daily Housekeeping

Tour Desk

Non-smoking Rooms

Cycling

Fishing

Babysitting/Child Services

Fax/Photocopying

Soundproof Rooms

Hiking

Laundry

Restaurant

10 Available Room Types

Suite, 2 Bedrooms, Mountain View

Non-smoking

Electric Kettle

Soundproof

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Room service [24-hour]

Suite, 2 Bedrooms, Lake View

Non-smoking

Electric Kettle

Soundproof

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Room service [24-hour]

Villa, 1 Bedroom, Lake View

Non-smoking

Electric Kettle

Soundproof

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Room service [24-hour]

Villa, 3 Bedrooms, Lake View

Non-smoking

Electric Kettle

Soundproof

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Room service [24-hour]

Villa, 1 Bedroom, Mountain View

Non-smoking

Electric Kettle

Soundproof

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Room service [24-hour]

Facilities Details

Parking and Transportation

Free Parking

Food & Drink

Room Service

Bar

Restaurant

Breakfast in the Room

Packed Lunches

Western breakfast

Restaurant [halal]

Coffee shop

Salad in restaurant

Alternative meal arrangement

Buffet-Style Restaurant

Coffee/tea in restaurant

A la carte breakfast

Alcohol

Vegetarian restaurant

Restaurant breakfast

Breakfast [continental]

Breakfast service

Desserts in restaurant

International cuisine in restaurant

Restaurant dinner

Soup in restaurant

Front Desk Services

Concierge Service

Tour Desk

24-Hour Front Desk

Ticket Service

Baggage Storage

Activities

Skiing

Cycling

Fishing

Hiking

Entertainment and Family Services

Babysitting/Child Services

Smoke-free property

Food delivery

Air conditioning in public area

Meetings

Kids meal

Wi-Fi for special events

Luggage storage

Xerox/fax in business center

Family/child friendly

Laundromat

Heating in public area

Contactless check-in/out

Safety deposit boxes

Indoor venue for special events

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Cleaning Services

Daily Housekeeping

Laundry

Professional-grade sanitizing services

Anti-viral cleaning products

Sterilizing equipment

Hygiene certification

Body thermometer

Breakfast takeaway service

Hot water linen and laundry washing

Safe dining setup

Physical distancing of at least 1 meter

Sanitized kitchen and tableware items

Hand sanitizer

Daily disinfection in all rooms

Cashless payment service

First aid kit

Protective screens in common areas

Staff trained in safety protocol

Individually-wrapped food options

Daily disinfection in common areas

Doctor/nurse on call

Free face masks

Languages Spoken

Estonian Spoken

Japanese Spoken

Chinese [Cantonese]

Chinese [Mandarin]

English Spoken

Hindi Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Family Rooms

Non-smoking Rooms

Soundproof Rooms

Air Conditioning

Designated Smoking Area

Heating

Accessible route to the registration desk

Garden

On-site accessible self parking

Proposal spot

Elevator

Desk/workspace

Car park [nearby]

Tours

Service animals are welcome

Wheelchair accessible

Car park [on-site]

On-site accessible restaurants / lounges

Bicycle parking

Car park [free of charge]

Bicycles

Fire extinguisher

Check-in [24-hour]

CCTV in common areas

Security [24-hour]

Check-in/out [express]

Smoke detector

Facilities for Disabled Guests